Bellanira Roczicka
San Clemente,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Teacher Aide/Assistant
CampCo
San Clemente, CA
01.2024 - 12.2024
- Developed engaging lesson plans to promote student participation and learning.
- Fostered relationships with students and parents to support academic success and communication.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Supervised a group of XX students during after school hours ensuring their safety and well-being
- Assisted students with homework assignments, providing guidance and support in various subjects
- Promoted positive behavior management techniques to maintain a safe and respectful environment for all participants.
Customer Service Representative
TDS Telecommunications
Cedar City, UT
11.2021 - 03.2023
- Provided exceptional customer support by addressing inquiries and resolving issues effectively.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Adapted quickly to new product information and company policies to assist customers efficiently.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Managed high call volumes while maintaining professionalism and composure under pressure.
- Guided customers through product selections, ensuring a positive purchasing experience.
- Participated in training sessions to enhance skills and knowledge of products and services offered.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Shift Leader
Baskin Robbins
San Clemente, CA
04.2010 - 08.2020
- Supervised team operations, ensuring adherence to safety and quality standards.
- Trained new employees on operational procedures and best practices.
- Coordinated shift schedules to optimize staff coverage and workflow efficiency.
- Monitored inventory levels, facilitating timely restocking of supplies.
- Resolved customer inquiries and complaints, maintaining high service standards.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Behavior Technician
Monarch Shores
San Juan Capistrano, CA
06.2015 - 09.2017
- Implemented individualized treatment plans to enhance client behavioral outcomes.
- Conducted detailed behavioral assessments to identify specific needs and triggers.
- Collaborated with multidisciplinary teams to ensure cohesive care strategies.
- Trained and mentored new staff on behavior management techniques and protocols.
- Analyzed data trends to refine intervention strategies and improve effectiveness.
- Monitored progress regularly, adjusting interventions based on client responses.
- Maintained accurate documentation of sessions, ensuring compliance with regulatory standards.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
Education
High School Diploma -
San Clemente High School
San Clemente, CASkills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Conflict resolution
- Collaborative learning
- Differentiated instruction
- Customer service
- Data entry
- Customer relations
- Fluent bilingualism
Languages
Spanish
Native or Bilingual
Timeline
Teacher Aide/Assistant
CampCo
01.2024 - 12.2024
Customer Service Representative
TDS Telecommunications
11.2021 - 03.2023
Behavior Technician
Monarch Shores
06.2015 - 09.2017
Shift Leader
Baskin Robbins
04.2010 - 08.2020
High School Diploma -
San Clemente High School