Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Barista

Belle Combs

Metamora ,MI

Summary

Proven team player and adept at time management, I excelled at Shadrach, Meshach, and Abeantogo Coffee Roasters by enhancing customer satisfaction and streamlining service processes. Leveraging exceptional customer service and cash handling skills, I contributed to performance improvement, fostering a loyal customer base and driving sales with creative solutions. I strive to create real connections with customers and to earn the respect of my peers and higher ups.

Overview

3
3
years of professional experience

Work History

Barista

Shadrach, Meshach, and Abeantogo Coffee Roasters
09.2022 - 12.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Streamlined ordering process, reducing wait times and increasing customer satisfaction.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.
  • Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
  • Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Helped with special events such as coffee and painting activities as well as summer and fall markets.

Runner/Front of House Wait Staff Member

The Parlor
06.2022 - 05.2023
  • Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
  • Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
  • Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
  • Provided excellent customer service when interacting with clients, fostering positive relationships.
  • Ensured cleanliness of work areas, contributing to a well-maintained office environment.
  • Directly interacted with customers at each location to build loyalty.
  • Greeted customers and provided outstanding customer service.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Assisted wait staff with timely food delivery and guest requests.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Assisted customers with carry-out service.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Processed payments for orders and provided customers with change.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Arranged tables and chairs for special occasions and events.
  • Assisted in training new hires, sharing best practices for efficient performance within the front-of-house team.
  • Led by example and maintained a professional demeanor at all times, setting a positive tone for the entire front-of-house team.
  • Utilized strong multitasking abilities to manage multiple tables simultaneously without sacrificing quality of service.
  • Demonstrated strong knowledge of menu items, offering personalized recommendations based on guest preferences.

Education

No Degree - 6 Credits of Study

Charles Stewart Mott Community College
Flint, MI

No Degree - Biblical Studies

Calvary Chapel Bible College
York, England

Skills

  • Time management

  • Friendly and exceptional customer service

  • Attention to detail

  • Team player

  • Problem-solving

  • Cash handling

  • Active listener

  • Cleanliness

Languages

French
Elementary

Interests

  • Drawing and Painting
  • Road Trips
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Documenting and sharing travel experiences
  • Historical Exploration
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Adventure Travel
  • Train Travel
  • Fashion
  • I enjoy helping others and giving back to the community

Timeline

Barista

Shadrach, Meshach, and Abeantogo Coffee Roasters
09.2022 - 12.2024

Runner/Front of House Wait Staff Member

The Parlor
06.2022 - 05.2023

No Degree - 6 Credits of Study

Charles Stewart Mott Community College

No Degree - Biblical Studies

Calvary Chapel Bible College

Similar Profiles

CREATE PROFILE
Belle Combs