Belle Delarosa
Oklahoma City,OK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Front End Customer Service Associate
Walmart
06.2023 - Current
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved accounting, service and delivery concerns.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Educated customers about billing, payment processing and support policies and procedures.
Shift Manager
Orange Leaf Frozen Yogurt
10.2022 - 06.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
- Troubleshot equipment to reduce service calls and downtime.
Assistant Manager
PlayBox
06.2022 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Barista Shift Lead
Clean Juice
03.2021 - 06.2022
- Served customers quickly and efficiently and created strategies to prevent delays.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Collaborated with management to design and implement promotional strategies for cafe items.
Education
Associate of Science -
Oklahoma Christian University
Edmond, OK05.2024
Skills
- Professional Telephone Demeanor
- Problem Resolution
- Money Handling Abilities
- Data Entry
- Scheduling
- Support Services
Timeline
Front End Customer Service Associate
Walmart
06.2023 - Current
Shift Manager
Orange Leaf Frozen Yogurt
10.2022 - 06.2023
Assistant Manager
PlayBox
06.2022 - 11.2022
Barista Shift Lead
Clean Juice
03.2021 - 06.2022
Associate of Science -
Oklahoma Christian University
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