Belle Elizabeth Joby
Learning & Development Professional
Doha,Qatar
Summary
Results-driven Strategic Training & Development professional with over 12 years of experience specializing in curriculum design and delivery for airline catering. Enhanced training effectiveness by 30% within a two-year period. Skilled in aligning programs with international standards, stakeholder needs, and Vision and mission of the organization to drive compliance and optimize team performance.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
Work History
Training Specialist
QRG– QATAR AIRCRAFT CATERING COMPANY
Doha, Qatar
09.2022 - Current
- Streamlined the onboarding process for new employees, ensuring a thorough understanding of the business and its demands.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Managed budgets and resources effectively, ensuring all projects were completed on time and within scope.
- Championed an organizational culture of continuous learning and development, promoting employee engagement and satisfaction.
- Integrated industry best practices into training materials, ensuring employees stayed current on emerging trends and technologies.
- Spearheaded collaborations with subject matter experts from different departments in designing highly effective courses tailored according to needs.
- Evaluated the effectiveness of training initiatives, adjusting strategies as needed to improve overall results.
- Collaborated with department managers to identify specific training needs, tailoring programs for maximum impact.
- Mentored junior trainers, enhancing their skills and increasing team efficiency.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Facilitated virtual, in-person and blended learning sessions.
- Trained and mentored 2000+ new personnel hired to fulfill various roles.
- Developed lesson plans, instructional material for the SDP suite.
- Designed interactive e-learning modules for remote employees, expanding access to training resources and fostering a culture of continuous learning.
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
Training Officer
QRG - AIRCRAFT CATERING COMPANY
Doha, Baladiyat Ad Dawhah
01.2019 - 09.2022
- Coordinated, facilitated and streamlines the QACC Induction program for over 1,500+ new employees, ensuring a smooth and comprehensive onboarding experience.
- Established a strong working relationship with GLD to manage safety and security training program delivery.
- Designed customized training materials tailored to specific departmental needs and goals.
- Designed and published 05 QACC Newsletter - a first for the organisation.
- Additional Projects: created and delivered infographics and posters to support information transfer across the organisation.
Trainer
QATAR AIRWAYS GROUP – QATAR AIRCRAFT CATERING COMPANY
Doha, Baladiyat Ad Dawhah
01.2017 - 01.2019
- Implemented the Induction Program for all new joiners
- Conducted Safety and Security trainings for all staff from grades 01 - 07
- Assisted line manager with training data - updated GEMS with completion information
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Engaged with subject matter experts to ensure training content accuracy and relevance.
Assistant Manager-Training
PRUDENTIAL(UK)
Mumbai, Maharashtra
05.2016 - 12.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Managed leadership training via external training vendors - liaised with to delivery various suites of training
Assistant Manager-HR/Training
CAPITA INDIA PVT. LTD
09.2010 - 06.2014
- Trained on various behavioral and job skills based workshops, to junior and middle management on a monthly basis covering 5000+ employees.
- Developed content based on needs identified by Leadership for People Development inculcating competencies - rated 4.6/5
- Managed: Training delivery workflow, which includes timely roll out of the training calendar for all sites (4 sites) and allocation of appropriately skilled trainers – 50% coverage within 5 months of rollout.
- Rolled out a suite of workshops for all level up to Sr. Managers, as part of their training journey – leading to identification of a talent pool - 100% coverage.
- Managed the corporate induction process - Coordinated with HR for pre-joining and on-boarding formalities
- Training Effectiveness: Monitor, evaluate and improve the quality and operational effectiveness of training (Kirkpatrick evaluation model -level1) – 90% satisfaction score.
- Managed LMS (learning management systems) and Articulate (online module development) – created various e-learning programs.
- Conducted and monitored the annual training need analysis for operational and management training requirements.
- Oversee L&D budget for assigned business lines, functions
- Vendor Management: External training resources management end to end
- Manage and coordinate training programmes for Senior management - Business management course identified as part of IDP - ISB
Consultant Trainer
J.P. MORGAN
Mumbai, Maharashtra
10.2008 - 12.2009
- People Developmental Programmes – roll out and execution of all behavioural programmes & Leadership Development sessions.
- Enhanced client satisfaction by delivering customized training solutions to address specific needs.
- Soft skills and language enhancement training sessions – which include; speech and business communication(email writing)
- Assist the training lead in module design, development and delivery.
Team Trainer
INSITE TRAINING SOLUTIONS
12.2006 - 09.2008
- Training programs: developed & delivered for clients across various industries: IT, ITES, BPO, Banking, Hotel sector, FinancialServices Sector(insurance, credit banking, etc), Pharmaceutical, Telecommunications etc.
- Assisted in process/product training
- Training programs include: Customer Service, Etiquette Management(Email, Telephone, People), Soft Skills programs, Managing the Team – handling difficult people and having essential conversations, Assertiveness , Strategic Human Resource Management, Train the Trainer.
- Project management: Designed, developed & executed modules based on TNA for various client
Education
MBA - HUMAN RESOURCES MANAGEMENT
University of Mumbai – M.E.T College
Mumbai, India 04.2011 - 01.2014
Master of Arts - CLINICAL PSYCHOLOGY
University of Pune
Maharashtra 04.2002 - 01.2004
Bachelor of Arts - PSYCHOLOGY
University of Mumbai - R.D. National College
Mumbai 01.1999 - 01.2002
Skills
- Individual coaching
- Digital learning development
- Effective leadership expertise
- Effective communication
- Training facilitation skills
- Engaging content development
- Training impact assessment
- Training resource coordination
- Training gap identification
- Curriculum design expertise
- Learning and development budget oversight
- Vendor collaboration
- Collaborative team coaching
- Lead trainer development workshops
Certification
Associate Certified Coach – CTA (ICF Accredited)
Traits
- Consulting
- Professional
- Achievements
- Microsoft Office
- LMS/Data Management
- Team Management
- Creativity
- Knowledge Transfer
- Entrepreneurial
- Hard Working
- Dedicated
- Sense of Humour
Accomplishments
- ISO 17025 - Lead Auditor Certified - 2025
- IATA - Trainer Accreditation - Safety Management Systems - 2024
- Associate Certified Coach – CTA (ICF Accredited) - 2023
- HIGHFIELD AWARDING BODY FOR COMPLIANCE – UK - Trainer Accreditation - Level 4 Food Safety for Managers - 2017
- MYER BRIGGS TYPE INDICATOR STEP II CERTIFIED PRACTITIONER - 2015
- ARTICULATE – E-LEARNING Content development - 2012
Timeline
Training Specialist
QRG– QATAR AIRCRAFT CATERING COMPANY
09.2022 - Current
Training Officer
QRG - AIRCRAFT CATERING COMPANY
01.2019 - 09.2022
Trainer
QATAR AIRWAYS GROUP – QATAR AIRCRAFT CATERING COMPANY
01.2017 - 01.2019
Assistant Manager-Training
PRUDENTIAL(UK)
05.2016 - 12.2016
MBA - HUMAN RESOURCES MANAGEMENT
University of Mumbai – M.E.T College
04.2011 - 01.2014
Assistant Manager-HR/Training
CAPITA INDIA PVT. LTD
09.2010 - 06.2014
Consultant Trainer
J.P. MORGAN
10.2008 - 12.2009
Team Trainer
INSITE TRAINING SOLUTIONS
12.2006 - 09.2008
Master of Arts - CLINICAL PSYCHOLOGY
University of Pune
04.2002 - 01.2004
Bachelor of Arts - PSYCHOLOGY
University of Mumbai - R.D. National College
01.1999 - 01.2002
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