Belle Johnson
Washington,IL
Summary
Dynamic professional with extensive experience at USPS, excelling in operational management and customer service. Proven track record in implementing quality control measures and enhancing compliance, resulting in increased customer satisfaction. Skilled in financial records oversight and conflict resolution, adept at producing accurate reports and fostering effective communication across teams.
Overview
19
19
years of professional experience
Work History
Manager/Branch Postmaster
USPS
Catawissa, MO
09.2024 - 03.2025
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Implemented quality control measures to uphold company standards.
- Produced thorough, accurate and timely reports of project activities.
- Ensured compliance with industry regulations and company policies.
Geriatric Nurse
Veterans Affairs
Union, Missouri
02.2012 - 11.2015
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Coordinated communication between family members, caregivers and other healthcare providers involved in patient's care plan.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Assessed and monitored vital signs such as heart rate, blood pressure, respiration rate, temperature and oxygen saturation.
- Provided emotional support to patients and their families during difficult times.
- Evaluated patients suffering from both chronic conditions like arthritis or acute conditions such as injuries related to falls.
- Assisted with activities of daily living such as bathing, dressing, eating and toileting for geriatric patients who require assistance.
- Maintained accurate records of all medical information related to geriatric patients' treatment plans.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Ensured compliance with safety regulations while providing direct patient care.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Developed individualized care plans for geriatric patients based on their needs.
- Provided emotional support to geriatric patients dealing with chronic illnesses or end of life issues.
Office Manager
Patton's Nursery
Saint Clair, Missouri
01.2006 - 09.2011
- Monitored inventory levels and placed orders when needed.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed files and records to obtain information and respond to requests.
- Processed payroll accurately ensuring all employees were paid on time.
- Coded and entered daily invoices with in-house accounting software.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Responded to customer inquiries via phone or email in a professional manner.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Administered payroll and maintained proper documentation of employee personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Maryland Heights, MO09-2009
Associate of Applied Science - Paralegal Studies
San-Ford Brown College
Fenton, MO05-2006
Skills
- Operational management
- Customer service
- Quality control
- Compliance management
- Inventory management
- Report preparation
- Conflict resolution
- Communication skills
- Documentation and reporting
- Complex Problem-solving
- Financial records oversight
Affiliations
- I was an active member in my community before relocating to Washington, IL. I aspire to continue a vital role in my community once reoriented.
References
References available upon request.
Timeline
Manager/Branch Postmaster
USPS
09.2024 - 03.2025
Geriatric Nurse
Veterans Affairs
02.2012 - 11.2015
Office Manager
Patton's Nursery
01.2006 - 09.2011
Bachelor of Science - Nursing
Chamberlain College of Nursing
Associate of Applied Science - Paralegal Studies
San-Ford Brown College
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