Belle Mareci Leake
Clermont
Summary
Professional Continuous Improvement Manager offering years of experience managing improvement process programs. Successful in identifying problems to develop targeted solutions and implement employee training using lean principles. Focused on developing value stream mapping to analyze production and improve workflow processes. Experienced in identifying risks and developing solutions that reduce the chances of potential issues.
Overview
9
9
years of professional experience
Work History
Process Improvement Specialist
Sunrun Solar
11.2023 - Current
- Identified and analyzed inefficiencies across various business functions to pinpoint areas for optimization.
- Developed and implemented process improvement strategies using methodologies like Lean Six Sigma and Kaizen, resulting in enhanced productivity and reduced operational costs.
- Collaborated with cross-functional teams to gather data, document current processes, and facilitate workshops aimed at improving workflows and quality control.
- Led training sessions for specialists on new processes and tools, ensuring successful adoption and long-term sustainability of improvements.
- Monitored key performance indicators (KPIs) to track the effectiveness of implemented changes and report on progress to senior management.
- Managed projects focused on improving KPI's, leading to higher customer and specialist satisfaction.
- Analyzed root causes of call drivers to implement process improvements that reduce AHT, increase FCR, and provide additional tools for our Engagement team.
- Championed a culture of continuous improvement by encouraging employee feedback and leading cross-functional teams to identify and resolve operational bottlenecks.
- Utilized data analysis tools such as Tableau to provide real-time insights into process performance and project status.
- Managed and tracked my process improvement projects and their results in Asana, creating detailed project timelines, assigning tasks, monitoring progress against deadlines, and generating performance reports to demonstrate project outcomes.
Human Resources & Office Manager
AE Concepts
12.2022 - Current
- Overseeing the performance of a 23 person team of recruiters and client managers.
- Working closely with and assisting President and Vice President of company.
- Reviewing invoices to ensure completeness, accuracy, and timeliness.
- Collaborating with members of leadership to conduct performance reviews and pay increase opportunities for all employees.
- Completing on-boarding process for all new hires.
- Maintaining and updating employee files and records including I-9 compliance.
- Updating and Creating Handbooks, Training manuals, and Educational Information for the entire team.
- Utilizing recruiting software’s including LinkedIn Recruiter, SeekOut, Lusha, and PC Recruiter, to recruit talented Engineers and Architects for AE Firm Clients throughout the United States.
- Reviewing and approving bi-weekly payroll.
- Enrolling all new employees on companies’ Health Insurance and 401 (k) plan.
Founder & President
ED Warriors Non-profit Organization
06.2016 - Current
- Set up board of directors, volunteer base, and filed appropriate documents to form a nonprofit business entity.
- Obtain and organize various social events to raise awareness and funds for eating disorder treatment within the Central and North Florida areas.
- Create positive social support group for individuals struggling or recovering from eating disorders.
- Maintains care of all donated art pieces.
- Utilizes social media to reach the ED community in order to provide support and encourage other artists to donate to our cause.
Human Resources Manager
Sterling Medical Group
05.2021 - 12.2022
- Oversaw the performance and wellness of a large medical team consisting of 120+ employees throughout 12 locations amongst Central, Northern and Southern Florida.
- Maintained current and previous employee records and updates as needed.
- Managed weekly meetings with our leadership team, company Owners and Chief of Operations.
- Ensured employee compliance with all company policies and state/federal laws and regulations.
- Ensured all employees receive proper HIPAA training.
- Collaborated with department heads to identify staffing needs.
- Reviewed applicants via Indeed and conducted interviews.
- Scheduled work shadow interviews for potential candidates for all positions.
- Hired and onboarded all new employees for every position within the company from front desk administration, medical assistants, chiropractic assistants, licensed massage therapists, referral coordinators, surgical coordinators, etc.
- Strategized and managed training of all new team members.
- Updated and Created Handbooks, Training manuals, educational information for all departments.
- Educated employees on company benefits and rewards including promotion opportunities.
- Facilitated communication between supervisors and employees in regards to counseling opportunities, documentation processes, etc.
- Responsible for all implementation of transition between ADP Workforce and ADP TotalSource.
- Assisted leadership and supervisors with conflict resolution and corrective action of employees.
- Updated company policies and benefits package as needed.
- Established relationships with all employees in a trustworthy, open and professional manner to improve overall company morale.
- Collaborated with members of leadership to conduct performance reviews and possible pay increase opportunities for all employees.
- Implemented brand new 401 (k) plan for all employees.
- Acknowledged, announced and rewarded Employee, Front Desk and Chiropractic Assistant of the month awards.
Marketing and Outreach Intern
MBGC GIVE. LOCAL. LOVE
08.2021 - 11.2021
- Assisted and coordinated fundraising events.
- Managed social media accounts and community outreach opportunities.
- Sought sponsors and donors for various fundraising events.
- Participated I’m and coordinated many art events throughout central Florida.
Patient Experience Specialist
Sonobello
10.2019 - 05.2021
- Managed scheduling, invoicing, and billing for multiple providers and aestheticians.
- Assisted Patient Care Consultants and Assistant Practice Manager to ensure the clinic runs efficiently.
- Proficient use of EHR/EMR software systems including Zenoti, Care Credit, Alphaeon and Enhance.
- Scheduled appointments in high volume practices including Lab work, Pre-Ops, Post-Ops, etc.
- Educated and advises Patients on financing process of procedures.
- Assisted clinic in meeting Key Performance Indicators for operational and sales targets, hit our goal of $1 million on a monthly basis.
- Reviewed clerical and billing records to ensure completeness, accuracy, and timeliness.
- Fulfilled medical record requests for Patients and outside medical facilities upon request.
Patient Care Coordinator & Front Desk Supervisor
Sterling Medical Group
03.2019 - 10.2019
- Managed Front Desk Assistants for ten medical offices and maintained overall quality and care of each facility.
- Coordinated and implemented training for new and existing employees.
- Created training manuals for multiple positions company wide.
- Obtained and scheduled new patient legal referrals from Attorneys and Medical Facilities.
- Managed patients’ treatment plans through Eclipse EHR and Google Drive to ensure patients remained compliant with their treatment plans.
- Certified HIPAA Compliance Officer.
Education
Bachelor's of Science Degree (B.S.) - Psychology
University of Central Florida
12.2020
Associate of Arts Degree - Sports & Exercise Sciences
Santa Fe College
05.2012
Skills
- Asana, Tabeleau, Figma, Lucid Chart, Slack Channel, Lusha
- LinkedIn Recruiter, PC Recruiter, SeekOut, ClickedIn
- Microsoft Office Suite, Google Drive, Adobe Creative Suite
- EClinical Works, Eclipse, Dr Chrono, Zenoti, Salesforce, InContact
- ADP Workforce, ADP TotalSource
- CareCredit, Alphaeon, Enhance Financing
Accomplishments
- Achieved decreased AHT and increased CE Specialist Satisfaction by completing InfoHub with accuracy and efficiency. Facilitated training for both In House and Off Shore specialists.
Languages
English
Native or Bilingual
Timeline
Process Improvement Specialist
Sunrun Solar
11.2023 - Current
Human Resources & Office Manager
AE Concepts
12.2022 - Current
Marketing and Outreach Intern
MBGC GIVE. LOCAL. LOVE
08.2021 - 11.2021
Human Resources Manager
Sterling Medical Group
05.2021 - 12.2022
Patient Experience Specialist
Sonobello
10.2019 - 05.2021
Patient Care Coordinator & Front Desk Supervisor
Sterling Medical Group
03.2019 - 10.2019
Founder & President
ED Warriors Non-profit Organization
06.2016 - Current
Associate of Arts Degree - Sports & Exercise Sciences
Santa Fe College
Bachelor's of Science Degree (B.S.) - Psychology
University of Central Florida
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