Data Entry
Florabelle Canlas
Chandler,AZ
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work History
Clinic Administrative Assistant
Fresenius Medical Care
Chandler, AZ
06.2023 - Current
- Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning process.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepare routine correspondence from patients and vendors
- Record meeting minutes and provide any needed deliverables
- Prepare purchase orders
- Assist with facility accounts receivable and accounts payable
- Manage/triage clinic emails and mail
- Manage clinic calendar and daily schedules, resolving any conflicts as they arise
- Conduct month-end report audits for various units
- Audit clinic records to maintain state compliance
- Coordinate patient admissions, scheduling, ancillary testing, and transportation
- Assist the charge nurse, manager, and director of operations with administrative tasks and projects
- Coordinate staff-wide meetings, lunch and learn series, and assist with project timelines, deadlines, and budgets
- Complete and submit documentation as required by various offices/vendors/agencies for client needs
Customer Service and Support
Southwest Airlines
Phoenix, AZ
04.2016 - 04.2023
- Provided Legendary Customer Service to people desiring to travel, by determining and recommending the service that meets the customers' needs
- Furnished information regarding fares, schedules, routings, flights, and availability of space to customers over the phone
- Answered Customer inquiries regarding flight arrivals, delays, cancellations, flight irregularities, facilities, and other general information
- Analyzed customers' situations and used negotiation skills to offer compensations to customers who were impacted by delayed and canceled flights, as well as customers who were inconvenienced at the airport
- Informed clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
- Advised customers of ongoing promotions or available upgrades to enhance experience.
Contact Center Specialist
Apollo Group-University of Phoenix
Phoenix, AZ
10.2008 - 04.2016
- Held multiple positions within the Qualifying Center which included: Live Chat, Inbound, and Outbound customer service
- Provided customer service to students and third parties by responding to general and routine customer inquiries that may entail relaying school policies and procedural information promptly
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Trained new employees on contact center procedures and best practices.
Customer Service Representative
Bank of America
Phoenix, AZ
08.2008 - 10.2008
- Handled branch internal inquiries relating to legal documents submitted by customers
- Reviewed documents' authenticity and verified if documents met certain criteria to release certain deposit account information of estate, trust, and minor accounts
- Carefully reviewed wills of a deceased customer and court orders to ensure the bank is not compromising unauthorized access to accounts
- Answered internal customers' questions by utilizing the company's knowledgebase.
Telephone Banker III
JPMorgan Chase
Phoenix, AZ
10.2006 - 08.2008
- Handled customer and business inquiries relating to deposits and financial transactions
- Sold multiple Chase products and services such as Checking's, Saving's, CD's, Credit Cards, Home Equities, and Commercial Loans two times more than the average quota
- Processed loan applications according to bank policies and procedures ensuring compliance with state and federal regulatory requirements
- Received multiple rewards and recognition for scores in sales and customer service
- Demonstrated proficiency in navigating a computer system to process account transactions, deposits, withdrawals, transfers, and payments.
- Trained new staff members on telephone banker duties such as using the automated dialer system or handling difficult calls effectively
Senior Sales Supervisor / HR Assistant
The Paradies Shops
Phoenix, AZ
04.2003 - 10.2006
- Monitored sales staff performance to ensure that department goals are met
- Coordinated sales promotion activities, such as preparing merchandise displays and advertising copy
- Listened to and resolved customer complaints regarding services, products, and personnel.
- HR Assistant roles in human resources included recruiting, training new hires, benefits, newsletter, scheduling, payroll, and uniform inventory
Certification
- Life Insurance Producer License, Phoenix, Arizona, 01/2015, Present, NPN 17475825
- Accident and Health Insurance Producer License, Phoenix, Arizona, 06/2023, Present, NPN 17475825
- Food Handlers Card, valid until 07/2030, ID US4156615
- CPR/AED/First Aid Certified, valid until 12/2026, ID 7B4686
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, Arizona 02.2009 - 09.2010
No Degree - Human Resources Management Certificate
University of Phoenix
Phoenix, Arizona 10.2010 - 10.2011
Skills
Appointment coordination
Medical terminology proficiency
Administrative support experience
Electronic health records management
HIPAA compliance
Microsoft office suite proficiency
Medical software applications
Healthcare coding
Patient registration
Hospitality and accommodation
OSHA compliance
Team leadership
Accounts payable
Patient assessments and care
Meeting planning
Managing patient records
Data entry
Transcription of medical notes
Clinical documentation
Phone and email etiquette
Accounts receivable
Computer skills
Clinical and administrative support
Spreadsheet tracking
Medical terminologies
EMR software
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefits401k matchInterests
Document Review
Clerical Tasks
Organizing
Collaborating
Customer Service
Timeline
Clinic Administrative Assistant
Fresenius Medical Care
06.2023 - Current
Customer Service and Support
Southwest Airlines
04.2016 - 04.2023
No Degree - Human Resources Management Certificate
University of Phoenix
10.2010 - 10.2011
Bachelor of Science - Health Administration
University of Phoenix
02.2009 - 09.2010
Contact Center Specialist
Apollo Group-University of Phoenix
10.2008 - 04.2016
Customer Service Representative
Bank of America
08.2008 - 10.2008
Telephone Banker III
JPMorgan Chase
10.2006 - 08.2008
Senior Sales Supervisor / HR Assistant
The Paradies Shops
04.2003 - 10.2006
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