BELLOH PAASEWE
Atlanta,GA
Summary
Professional sales specialist with 10 years of retail banking and a strong track record in customer relationship management and financial product knowledge. Skilled at driving sales through targeted strategies and effective communication. Focused on team collaboration and consistently adapting to meet evolving needs. Proven track record of exceeding service and quality metrics in fast-paced financial institutions. Reliable and results-driven, excelling in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Preferred Sales Specialist
Bank of America
07.2017 - Current
- Support high-net-worth clients with banking and investment needs, including account services and product education
- Providing resources for Auto loan and processing applications
- opening Small Business Banking products
- Educate clients on digital platforms, increasing digital traffic for mobile and online banking tools and resources
- Monitor accounts for suspicious activity and ensure timely resolution to protect client assets
- Collaborate with new hires, providing training on customer service and internal procedures
- Consistently exceed customer satisfaction goals and quarterly performance metrics
- Delivered exceptional service by actively listening to customers'' concerns and addressing their needs effectively.
- Boosted customer satisfaction by providing timely and accurate responses to inquiries.
- Improved client experience by offering tailored solutions that aligned with their goals and preferences.
- Key Achievement: Maintained perfect QA scores and met/exceeded all client satisfaction goals each quarter
- Achieved top performer status consistently due to outstanding sales results and excellent customer feedback.
Sales/Marketing Manager
R.C.T Cyber Recruiting/Staffing Agency
01.2015 - 07.2017
- Led B2B sales efforts, developing and maintaining relationships with clients to support agency growth
- Partnered with Regional Sales Managers to shape strategic decisions and drive market penetration
- Managed pipeline through Salesforce, ensuring accurate tracking and follow-up
- Contributed to startup growth with a 75% client retention rate
- Analyzed KPIs to measure and optimize marketing campaign effectiveness
- Mentored marketing team members to improve performance and industry knowledge
Education
Bachelor of Business Administration - Marketing
Liberty University
Lynchburg, VASkills
- Client Service & Support
- Operational Excellence
- Risk & Compliance Awareness
- Client Advocacy
- Cross-Selling & Upselling
- Problem-Solving & Adaptability
- Online & Mobile Banking Expertise
- Communication & Collaboration
- Strong negotiation
- CRM software expertise
- Pipeline management
- Sales consultation
Skills
Client Service & Support, Operational Excellence, Risk & Compliance Awareness, Client Advocacy, Cross-Selling & Upselling, Problem-Solving & Adaptability, Online & Mobile Banking Expertise, Salesforce CRM, Communication & Collaboration
Timeline
Preferred Sales Specialist
Bank of America
07.2017 - Current
Sales/Marketing Manager
R.C.T Cyber Recruiting/Staffing Agency
01.2015 - 07.2017
Bachelor of Business Administration - Marketing
Liberty University
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