Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Preferred Sales Specialist
Bank Of America
07.2017 - Current
Assisted customers with banking needs and inquiries.
Servicing Preferred Clients
Adhered to bank security and audit procedures
Enrolling high balances banking and qualifying clients in preferred rewards
Engaging wealth clients in opening investments account
Educated customers on online banking and mobile banking applications and products
Processed wide variety of retail banking transactions for personal and commercial customers.
Handled various accounting transactions.
Established rapport with new clients to increase satisfaction and loyalty.
Monitored and verified suspicious activity on customer accounts.
Referred customers to other banking departments for specialized services.
Trained new hires on customer service policies and procedures.
Cross-sold credit cards, loans and other bank products.
Worked with borrowing clients to procure updated financial information on ongoing basis.
Listened to customer needs and desires to identify and recommend optimal products.
Sales/Marketing Manager
R.C.T Cyber Recruiting/ Staffing Agency
01.2016 - 07.2017
Developed relationships with clients and potential clients to improve business growth.
Collaborated with Regional Sales Managers to make strategic sales decisions.
Motivated salesforce to achieve sales goals through incentives and rewards.
Documented transactions and managed high-value accounts us CRM
Working with a startup company and maintaining a 75% retention rate
Continually maintained and improved company's reputation and positive image in markets served.
Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.