BELMA CAROLINA ORTEGA
Winter Garden,FL
Summary
Highly experienced leader with proven organizational skills and a strong corporate multicultural background in finance, sales, customer service, and operations. Skilled in attracting, motivating, and developing employees while enforcing high performance standards. Effective communicator and objective achievement-oriented individual.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
34
34
years of professional experience
Work History
MP of Mortgage Lending
Guaranteed Rate
07.2023 - Current
- Develop loan applications by evaluating applicant information and documentation. Consult with clients about their lending needs to help them achieve their financial goals.
- Originate and prepare new loans making sure all meet the guidelines of the Products and Policies.
- Call, visit and conduct events to introduce consumers and real estate agents to the brand. Build and maintain relationships with potential real estate partners.
- Conduct Seminars in to develop leads and build relationships with New Home Consultants, Realtors and new leads support.
- Network and collaborate with real estate agents to maintain market awareness, attending and hosting monthly events and open houses.
- Travel to and participate in activities to develop and maintain relationships and customer services.
Mortgage Loan Originator - Builders Division
FBC Mortgage LLC/ RMC Home Mortgage
02.2017 - 07.2023
- Provided assistance to New Home Consultants on pre-qualifications.
- Originated and prepared new loans making sure all loans meet the Mortgage guidelines of the Products and Policies
- Advised customers regarding the various mortgage loan products based on the customer’s individual needs.
- Reviewed interest rates and locking all loans with the borrowers in accordance with the Secondary Marketing Pricing
- Traveled to visit communities on a regular basis
- Conducted Seminars in communities to develop leads and build relationships with New Home Consultants and prospective/current.
- Traveled to and participated in builder and realtor activities to develop and maintain relationships and customer service.
- Maintained reports and participated in backlog meetings on prospects and customers.
General Manager
EB Management
01.2014 - 02.2017
- Leaded the operation of 80 vacation homes providing support to the owners as well as their clients to ensure the best vacation experience making them feel at home away from home.
- Maintained appearance of the property by contracting for maintenance services and supervising repairs. Secured the property by contracting with security patrol service; installing and maintaining security devices; establishing precautionary policies and procedures and responding to emergencies.
- Ensured the owner files are properly maintained by keeping records of the property expenses, inspections, maintenance requests, any complaints, records of repairs, costs, etc.
- Prepared monthly reports to the owners and communications.
- Assisted the owners with understanding how to file taxes for the investment properties.
Multi Office Manager - South Florida Region- Kissimmee District
H&R Block, Central Florida Division
01.2009 - 01.2014
- Leaded the operation and management of 2 offices to ensure successful implementation of Company processes, policies and procedures.
- Developed, recommend and implement tactical and strategic initiatives to control expenses creating and increasing revenue opportunities to maximize profit.
- Promoted the development of customer relationship management strategies to increase level of customer satisfaction through a consistent positive experience towards future client retention rate.
- Recruited, interviewed and hired seasonal associates within the office. Responsible of coordinating the District CSP hiring process.
- Coached and mentor seasonal associates as well as other OM's building a District level collaborative team environment.
- Contributed with marketing initiatives that lead into brand recognition and business growth creating awareness among the Latino Community.
- Utilized Local Advertising Programs as well as Public Relations activities to promote our company and training to provide continuing developmental opportunity for Tax Professionals.
- Responsible for scheduling and monitoring labor, overrides, and office shut down, associate awards events and meetings.
New Homes Sales Assistant
Centex Homes - Southeast Florida Division
01.2003 - 01.2006
- Responsible for delivering the community products introduction to the customer, describing home features, prices, financing and other community services. Answered initial questions and addressed any need for additional information.
- Prepared and audited purchase contract documentation.
- Assisted the customer communication through the complete ownership process, including purchasing, financing and building their new home.
SAP R/3 FI/CO Regional Team Manager/SIGMA System Project
General Motors Corporation
01.2000 - 01.2002
- Directed the Andean Financial system implementation team (6 Functional Team Leaders). Countries where SAP was implemented were: Chile, Colombia, Venezuela, Peru and Ecuador. The Financial areas implemented in each country were Accounts Payable, Accounts Receivable, General Accounting, Fixed Assets, Operations Analysis, Costs and Treasury.
- Coordinated with each Country financial local leader's the required involvement and participation on legacy systems upgrades, interface design-development-testing, local data mining (cleansing & conversion), on site relevant implementation duties per each one of the modules/ areas being implemented. (Approx. 37 Finance FTE's)
Country Leader - Cost & Inventory Control - SIGMA Project
General Motors Corporation
01.1998 - 01.2000
- Represented GM Venezuelan in the project workshops for analysis, regional definition and documentation of the common costs business process model.
- Designed and led the SAP costs module, according to the established Corporate Policies of Practices and Procedures (APP) and based on the initial definition of the SAP processes philosophy, producing the SAP cost model for the Andean Region.
- Implemented the costs module and material inventory control, supporting the programming and configuration definitions, users training and deployment processes, in order to deliver one common business solution.
- Analyzed and defined the required SAP Security Profiles applicable to the new business model for the Andean Region.
General Motors - Valencia-Venezuela
01.1992 - 01.1998
- Performed Financial Analyst activities, supporting staff coordination and follow up with senior management levels. In the following business areas:
- Cost, Inventory Control and Payroll (1995-1998)
- International Accounts Payable and Inventory Control (1994-1995)
- Accounting - General Accounting and Operation Analysis (1992-1994)
Education
Associate of Arts - Mayor on Commercial Sciences
Instituto Universitario De Tecnologia Antonio Jose De Sucre
Valencia, Venezuela07.1990
Business English Communication Course -
Florida International University - ELS Language Center
01.2003
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Critical thinking
- Decision-making
- Organization and time management
Languages
English and Spanish. Learning Portuguese
Awards
Awarded with the 1999 Chairman's Honor Recognition for "Best of the Best" accomplishments by GM Global workforce.
Timeline
MP of Mortgage Lending
Guaranteed Rate
07.2023 - Current
Mortgage Loan Originator - Builders Division
FBC Mortgage LLC/ RMC Home Mortgage
02.2017 - 07.2023
General Manager
EB Management
01.2014 - 02.2017
Multi Office Manager - South Florida Region- Kissimmee District
H&R Block, Central Florida Division
01.2009 - 01.2014
New Homes Sales Assistant
Centex Homes - Southeast Florida Division
01.2003 - 01.2006
SAP R/3 FI/CO Regional Team Manager/SIGMA System Project
General Motors Corporation
01.2000 - 01.2002
Country Leader - Cost & Inventory Control - SIGMA Project
General Motors Corporation
01.1998 - 01.2000
General Motors - Valencia-Venezuela
01.1992 - 01.1998
Associate of Arts - Mayor on Commercial Sciences
Instituto Universitario De Tecnologia Antonio Jose De Sucre
Business English Communication Course -
Florida International University - ELS Language Center
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