Belma Hadzibegovic

Technical support to Mercy wide co-workers resolving issues related to hardware, software, and network connectivity.

Provide first-level technical support to users via phone, email, and chat, resolving issues efficiently and effectively.

Diagnose and troubleshoot software and hardware problems, ensuring timely resolution to minimize downtime.

Collaborate with higher-tier support teams to escalate complex issues and ensure comprehensive service delivery.

Installed and configured operating systems, applications, and devices according to company standards.

Monitored system performance and conducted regular maintenance to ensure optimal operation.

Documented support requests and resolutions in the ticketing system, improving knowledge-sharing among team members.

Coordinated patient care services by liaising between healthcare providers, patients, and families to ensure seamless communication and understanding.

Managed patient records and documentation, ensuring compliance with healthcare regulations and standards.

Conducted follow-up calls to monitor patient progress and satisfaction, addressing any concerns promptly.

Ensured regulatory compliance for patient care by adhering to all applicable standards and protocols.

Managed patient care schedules, including appointments, treatments, and lab visits.