Belmarie Frias
Bradenton,FL
Summary
Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Ambitious Front Desk with 3 years of experience and passion for local industry. Personable, experienced with conflict resolution and sensitive to others' needs. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
Work History
Registration
Sarasota Memorial Hospital
07.2021 - Current
- Collaborated with team members to achieve sales targets and maintain clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Assisted with insurance verification tasks, expediting billing process for both patients and providers.
- Contributed to positive work environment through effective communication with colleagues and supervisors.
- Managed high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Front Desk Medical Receptionist
Eye Health America
12.2020 - 07.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Carefully transcribed phone messages and relayed to appropriate personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Monitored office supplies by checking inventory and placing orders.
- Used Phreesia and NextGen to process reservations, check-ins and check-outs.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Collected room deposits, fees and payments.
- Planned coverage needs and organized services to support incoming special events.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Maintained transaction security by verifying payment cards against identification.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Disseminated sensitive patient information in two languages and coordinated with translators to provide service to individuals from diverse backgrounds
Front Desk Receptionist
The Boys And Girls Club
07.2019 - 12.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained transaction security by verifying payment cards against identification.
- Monitored office supplies by checking inventory and placing orders.
- Prepared weekly employee work schedules for team members.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Carefully transcribed phone messages and relayed to appropriate personnel.
- Collected room deposits, fees and payments.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Used Kidstrac to process reservations, check-ins and check-outs.
- Protected guest valuables with main safe or in individual boxes to maximize security.
Education
Associate of Science - Health Services Administration
State College of Florida, Manatee-Sarasota
Bradenton, FL05.2022
Skills
- Documentation and Reporting
- Customer Complaint Resolution
- Prioritization and Time Management
- Computer Proficiency
- Positive Attitude and Energetic
- Courteous and Professional
- Verbal and Written Communication
- Reliable and Punctual
- Data Entry and Database Software
- Multi-Line Phone Systems
- Customer Service-Oriented
- Payment Processing
- Attention to Detail
- Team Collaboration
- Word Processing
Languages
Spanish
Native or Bilingual
Timeline
Registration
Sarasota Memorial Hospital
07.2021 - Current
Front Desk Medical Receptionist
Eye Health America
12.2020 - 07.2021
Front Desk Receptionist
The Boys And Girls Club
07.2019 - 12.2020
Associate of Science - Health Services Administration
State College of Florida, Manatee-Sarasota
Similar Profiles
Angela Marie SalvatoriAngela Marie Salvatori
Registered Nurse, Interventional Radiology at Sarasota Memorial HospitalRegistered Nurse, Interventional Radiology at Sarasota Memorial Hospital
Amanda LaytonAmanda Layton
Emergency Room Nurse / Charge Nurse at Sarasota Memorial HospitalEmergency Room Nurse / Charge Nurse at Sarasota Memorial Hospital
SHAINA CANTAVESHAINA CANTAVE
Operating Room Technician at Sarasota Memorial HospitalOperating Room Technician at Sarasota Memorial Hospital
Tara ScanlonTara Scanlon
Patient Intake/Flow Coordinator, Logisitics at Sarasota Memorial HospitalPatient Intake/Flow Coordinator, Logisitics at Sarasota Memorial Hospital
Celine BattsCeline Batts
Customer Service Cashier at Cracker BarrellCustomer Service Cashier at Cracker Barrell