Kayley Pangle
Portland
Summary
Results-driven Assistant Property Manager with a proven track record in delivering exceptional customer service and effective leadership. Demonstrated expertise in optimizing operational efficiency by implementing streamlined procedures that drive business success. Recognized for consistently achieving high levels of client satisfaction and excelling in dynamic, fast-paced environments. Combines a strong commitment to excellence with superior interpersonal and communication skills, ensuring successful outcomes and fostering positive relationships with tenants, vendors, and team members.
Overview
12
12
years of professional experience
Work History
Property Manager
Cirrus Asset Management
01.2025 - Current
- Increase property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Perform regular property inspections to assess property condition and identify areas for improvement.
- Handle tenant complaints promptly and appropriately, coordinating repairmen and support services to address issues efficiently.
- Maintain positive landlord-tenant relationships through clear communication and the timely resolution of disputes.
- Conduct final move-out walk-throughs with tenants, identifying required repairs and ensuring proper documentation for lease termination.
- Oversee maintenance operations, coordinating routine maintenance and turnovers, managing daily work orders, and liaising with vendors to ensure timely and successful apartment turnovers.
Assistant Property Manager
Summerfield Management
01.2022 - 11.2024
- Provided general oversight of 200 apartment homes, ensuring operational efficiency and resident satisfaction.
- Managed accounting tasks, including posting funds, making ledger corrections, coding invoices, and distributing petty cash.
- Prepared weekly owners’ reports to provide updates on property performance and activities.
- Offered administrative support to the Property Manager, including filing, preparing correspondence, answering calls, and scheduling meetings.
- Initiated eviction proceedings in compliance with state law, ensuring adherence to legal guidelines.
- Handled all leasing duties, including move-in/move-out paperwork, final accounting, rent collection and delinquency management, and monthly reporting.
Keyholder/Lead Receptionist
Dosha Salon and Spa
11.2018 - 03.2020
- Company Overview: Portland’s busiest Dosha location
- Two plus years of client facing customer service
- Work experience specializing in guest satisfaction and revenue building
- Assisted in training 5+ new hires
- Oversaw laundry schedule and inventory counts
- Exceptional self-motivated attitude and fast learner
Hostess
Red Robin Gourmet Burgers
04.2018 - 10.2018
- Provide excellent customer service to all incoming guests
- Build and maintain organized waiting list during busy times
- Seat customers appropriately according to group size and service staff availability
- Assist service staff with bussing of tables as needed
- Keep lobby area clean and clutter free at all times
- Accurately process to go orders and assemble for pick up
Activities Director
Regency Pacific
05.2017 - 04.2018
- Created and maintained a comprehensive activities program, customized to the needs and abilities of each resident, while adhering to budgetary constraints.
- Worked with volunteer organizations to supplement the activities program.
- Collaborated with the marketing director in planning events focused on increasing the occupancy of the facility.
- Designed and maintained a monthly activities calendar.
- Greeted all incoming providers, family members, residents, and guests with a smile.
- Answered incoming phone lines and routed calls appropriately.
- Basic working knowledge of the facility, in order to answer questions when possible.
- Other general office duties included multi-line phones, fax machines, scanners, copy machines, and opening and distributing incoming mail.
Sales Specialist
The Art of Shaving
11.2016 - 04.2017
- Greeted all clients with a warm smile, while providing an exciting personality and great customer service
- Discovering wants/needs through customer interaction and demonstrating products accordingly
- Managed all financial transactions, mastering the skills of communication, time-management, and organization
Cashier
Kroger
09.2013 - 05.2016
- Provided excellent customer service, managed all cash register transactions, leaving every customer satisfied!
Early Childhood Education Internship
Abacus Early Learning Center
08.2015 - 12.2015
- Created a safe learning environment, prepared food, taught children about numbers, colors and shapes
- Assisted with diapers and changing clothes, supervised and monitored children
- Made sure children had enough learning, play time, and rest
Education
High School Diploma -
Normal Community High School
05-2016
Skills
- Introductory Accounting Expertise
- Landlord-tenant law
- Effective Customer Relations
- Vendor Relations
- Due Diligence
- New Acquisitions
- Microsoft Office, Yardi, Avid
- Professional oral and verbal communication
Education and Training
other
Timeline
Property Manager
Cirrus Asset Management
01.2025 - Current
Assistant Property Manager
Summerfield Management
01.2022 - 11.2024
Keyholder/Lead Receptionist
Dosha Salon and Spa
11.2018 - 03.2020
Hostess
Red Robin Gourmet Burgers
04.2018 - 10.2018
Activities Director
Regency Pacific
05.2017 - 04.2018
Sales Specialist
The Art of Shaving
11.2016 - 04.2017
Early Childhood Education Internship
Abacus Early Learning Center
08.2015 - 12.2015
Cashier
Kroger
09.2013 - 05.2016
High School Diploma -
Normal Community High School
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