Belsina Behnami
Northridge,CA
Summary
Dynamic leader with proven expertise in office management and staff development, honed at World of Music and Beyond Vision Foundation. Excelled in enhancing team performance and customer satisfaction through innovative training and process improvements. Skilled in organization, multitasking, and critical thinking, achieving significant operational efficiencies and fostering robust workplace relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Manager
World of Music
07.2009 - 09.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Established team priorities, maintained schedules and monitored performance.
School Administrator
Beyond Vision Foundation
05.2015 - 06.2024
- Evaluated the effectiveness of various marketing channels, reallocating budget resources accordingly to maximize ROI on promotional efforts.
- Developed strategic partnerships with key industry players to expand market reach and drive sales growth.
- Mentored junior team members, providing guidance and support to foster professional growth and career advancement within the company.
- Regularly reported progress updates and key performance indicators to executive leadership, providing valuable insights into overall company growth and sales trends.
- Managed a diverse portfolio of clients, maintaining strong relationships and ensuring high levels of customer satisfaction.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Updated reports, managed accounts, and generated reports for company database.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Verified customer information for orderly, up-to-date online systems.
- Increased team productivity with introduction of flexible work schedules and remote working options.
- Managed vendor contracts and relationships, ensuring high-quality services and timely delivery of office supplies.
- Managed daily school activities, overseeing scheduling, staffing, and facility maintenance tasks to ensure smooth operations.
- Served as liaison between parents and students.
- Streamlined school operations by implementing efficient administrative processes and procedures.
- Boosted student enrollment rates with strategic marketing initiatives and community outreach programs.
- Established partnerships with local businesses and organizations to enhance educational opportunities available to students within the community contextually relevant ways.
CNA Student
Park West Health Care
08.2010 - 08.2011
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Improved patient comfort by providing compassionate and empathetic care.
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
- Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
- Assisted in the implementation of individualized care plans under the supervision of registered nurses or licensed practical nurses.
- Supported patient mobility by utilizing appropriate assistive devices such as lifts or gait belts during transfers or ambulation exercises.
- Demonstrated adaptability by working in fast-paced environments and managing multiple tasks simultaneously.
Education
Associate of Arts - Sociology
Los Angeles Mission College
Sylmar, CA06.2023
Skills
- Office Administration
- Organization and Multitasking
- Office Management
- Staff Management
- Critical Thinking
- Relationship Building
- Customer Service Management
- Administrative Support
- Scheduling and calendar management
- Business Administration
- HR Support
- Event Coordination
- Document Control
- Employee Development
- Budgeting and Expense Monitoring
- Scheduling
- Schedule Management
- Hiring and Training
- Training and coaching
Certification
CNA Certificate
Languages
farsi
Full Professional
Assyrian
Native or Bilingual
Turkish
Limited Working
Timeline
School Administrator
Beyond Vision Foundation
05.2015 - 06.2024
CNA Student
Park West Health Care
08.2010 - 08.2011
Administrative Manager
World of Music
07.2009 - 09.2024
Associate of Arts - Sociology
Los Angeles Mission College
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