Summary
Overview
Work History
Education
Skills
Timeline
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Belton Carroll

Dacula,GA

Summary

Accomplished Product and Sales Manager Sr. ,adept in product strategy and cross-functional leadership, significantly enhancing team collaboration and client satisfaction. Expert in prioritizing and executing projects that exceed revenue goals, with a proven track record of fostering strong client relationships and driving product development. Achieved a high client retention rate through exceptional interpersonal communication and project planning skills.

Overview

21
21
years of professional experience

Work History

Product Manager Sr.

Anthem BCBS
12.2018 - 07.2024
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
  • Coordinated design meetings and decisions with internal departments and teams.
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.
  • Improved product functionality with innovative design solutions, resulting in increased sales conversions.
  • Managed stakeholder expectations effectively throughout the entire product development process.

Broker and Underwriting Service Manager

Anthem BCBS
04.2013 - 11.2018
  • Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
  • Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
  • Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
  • Conducted research to answer questions and handle issues using multiple systems and resources.
  • Completed training programs to remain updated and further develop proficiency of important industry information.
  • Participated in ongoing professional development opportunities, staying current on industry advancements and enhancing skills to better serve clients.

Small Group Account Manager

Anthem BCBS
01.2009 - 03.2013
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.

Individual Direct Sales Agent

Anthem BCBS
01.2004 - 12.2008
  • Achieved high customer satisfaction by maintaining a professional and friendly demeanor during sales interactions.
  • Ensured positive customer experiences by resolving complaints swiftly and courteously.
  • Developed strong rapport with clients through consistent follow-up, resulting in increased repeat business.
  • Managed complex negotiations with clients, successfully closing deals that contributed to exceeding revenue goals.
  • Boosted sales revenue by identifying customer needs and providing tailored product recommendations.
  • Increased referral business through the cultivation of strong relationships with satisfied customers who spread positive word-of-mouth reviews about our products.
  • Contributed to company growth by consistently meeting or exceeding monthly sales targets.
  • Leveraged excellent communication skills to present product features and benefits persuasively, driving higher conversion rates.

Education

Mechanical Engineering

Northeastern University
Boston, MA

Skills

  • Product Strategy
  • Teamwork and Collaboration
  • Project Planning
  • Product Development
  • Interpersonal Communication
  • Cross Functional Leadership
  • Prioritization and Execution
  • Competitive Analysis
  • Staff Management
  • Creative and Innovative

Timeline

Product Manager Sr.

Anthem BCBS
12.2018 - 07.2024

Broker and Underwriting Service Manager

Anthem BCBS
04.2013 - 11.2018

Small Group Account Manager

Anthem BCBS
01.2009 - 03.2013

Individual Direct Sales Agent

Anthem BCBS
01.2004 - 12.2008

Mechanical Engineering

Northeastern University

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Belton Carroll