Belva Jackson
Ft. Worth
Summary
Dynamic SAP Key User recognized for transforming warehouse operations and enhancing efficiency. Successfully trained 184 workers, resolved 7,000+ SAP invoices, and implemented continuous improvement initiatives, significantly boosting team performance and customer satisfaction. Expertise in leveraging data-driven insights for operational excellence.
Overview
22
22
years of professional experience
Work History
SAP System Analyst/Corporate IT
BEN E. KEITH
Fort Worth
11.2025 - Current
- Resolved issues affecting order management efficiency in SAP.
- Trained 184 warehouse workers on using SAP for order management.
- Corrected over 7,000 SAP invoices to resolve customer billing discrepancies.
- Resolved order processing errors.
- Continuous improvement skills used in WMS (SAP/Mainframe) processes.
- Created One Point Lessons to guide end users in SAP system.
- Developed detailed process guides for entering tickets in Jira. process guides for entering tickets into the system.
Senior Specialist
XPO NORTH
Richland Hills
10.2024 - 05.2025
- Manage escalated shipment cases using Salesforce, Case CRM, and Edge Shipment Management; perform root cause analysis and ensure accurate resolution tracking.
- Coordinated with drivers, customers, and internal teams to update pickup information and resolve issues, ensuring PO accuracy across systems.
- Ran Looker reports and maintained Excel spreadsheets to monitor shipment updates and analyze delays for internal reporting.
Dock Team Leader/Warehouse Supervisor
PROCTER & GAMBLE CO
Pineville
08.2004 - 12.2023
- Managed P&G and 3PL operations, ensuring safety and productivity.
- Managed and controlled dock doors used for loading and unloading materials and finished product for the site.
- Monitored SAP and RTCIS for accurate inventory reconciliation, ensuring stock levels met operational needs.
- Maintained team scorecards and schedules to track performance and enhance accountability.
- Coordinated team efforts to achieve daily task completion.
- Led DDS meetings to align team priorities.
- Utilized KPI management to help keep the team aligned and track their progress/failures to move in the right direction and maintain great results for the company.
- Implemented disciplinary measures to uphold performance standards and foster team accountability.
Warehouse Dock Coordinator
PROCTER & GAMBLE CO
Pineville
08.2004 - 12.2023
- Coordinated shipment schedules and BOL entry in SAP to streamline logistics processes.
- Ensured availability of finished products for each order by making informed decisions based on customer requests for short product.
- Managed resources to achieve safety and quality targets while fostering team collaboration to meet daily goals.
- Maintained operational excellence by ensuring that team members were properly trained on new processes and procedures.
- Utilized SOPs when training new team members on loading and unloading procedures.
- Resolved logistics issues with internal/external stakeholders.
Finished Product SAP Key User
PROCTER & GAMBLE CO
Pineville
08.2004 - 12.2023
- Resolved blocked IDOCs and inventory discrepancies to ensure accurate inventory records.
- Reconciled daily finished products between WMS (SAP and RTCIS).
- Cleared blocked IDOCs impacting inventory accuracy from unloading/loading processes.
- Identified gaps and trends in inbound and outbound functions, recommending actionable improvements.
- Supported leadership DDS initiatives and monitored performance metrics.
- Trained warehouse teams on receiving processes.
- Trained 3PL on receiving processes where there were outages.
- Assisted in wall-to-wall inventory counts quarterly.
- Participated in audits to ensure that systems in place were sufficient in keeping inventory for the site correct.
SAP Project Team Member
PROCTER & GAMBLE CO
Pineville
08.2004 - 12.2023
- Defined parameters for pass/fail criteria in Batch Management project.
- Established parameters for pass/fail results in SAP to enhance project clarity.
- Contributed to system upgrades and SAP testing, facilitating successful rollout.
- Partnered with lab/process teams to gather all MSDS and material test requirements for each raw material in the site.
- Applied SOPs to ensure adherence to procedures for determining pass/fail criteria.
Education
Business Management -
Grambling State University
General Studies - Business
Peabody Magnet High School
Skills
- SAP inventory management
- SAP system integration
- Data analysis techniques
- Process optimization
- SOP development
- BOL processing
- Report creation
- Project implementation
- Logistics operations
- 3PL vendor management
- Cross-functional collaboration
- Team leadership
- Microsoft Office suite
Timeline
SAP System Analyst/Corporate IT
BEN E. KEITH
11.2025 - Current
Senior Specialist
XPO NORTH
10.2024 - 05.2025
Dock Team Leader/Warehouse Supervisor
PROCTER & GAMBLE CO
08.2004 - 12.2023
Warehouse Dock Coordinator
PROCTER & GAMBLE CO
08.2004 - 12.2023
Finished Product SAP Key User
PROCTER & GAMBLE CO
08.2004 - 12.2023
SAP Project Team Member
PROCTER & GAMBLE CO
08.2004 - 12.2023
Business Management -
Grambling State University
General Studies - Business
Peabody Magnet High School