Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Belvian Andite

Laurel,MD

Summary

Customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Williams-Sonoma
10.2022 - Current
  • Provided top-tier customer service by addressing Inquiries and reviewing issues while ensuring a seamless customer experience.
  • Answer 50+ daily customer telephone calls promptly to avoid on-hold wait times.
  • Earned 40+ 5 star reviews and comments within the first week
  • Offer customer advice and assistance, paying attention to particular needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.

Customer Service Coordinator

Great Thinkers Healthcare
01.2022 - 08.2022
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Helped 20+ customers every day with positive attitude and focus on customer satisfaction.
  • Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
  • Responded to customer calls and emails to answer questions about services.
  • Worked with corrective action teams to assess historical solutions and make proactive procedural adjustments.
  • Maintained and managed customer files and databases.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Took ownership of customer issues and followed problems through to resolution.

Customer Service Assistant

Giga Cloud
05.2021 - 01.2022
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Developed seven effective improvement plans for 2022.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

Bachelor of Science - Mass Communications

University of Buea
12.2017

Skills

  • Order fulfillment
  • Credit card payment processing
  • Data Entry
  • Avaya
  • Scheduling
  • CRM System Proficiency
  • Customer Relations
  • Sales expertise
  • Microsoft Office Suite
  • Professional telephone demeanor

Certification

  • Customer Service and sales

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service Representative

Williams-Sonoma
10.2022 - Current

Customer Service Coordinator

Great Thinkers Healthcare
01.2022 - 08.2022

Customer Service Assistant

Giga Cloud
05.2021 - 01.2022

Bachelor of Science - Mass Communications

University of Buea

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Belvian Andite