Belynda Perez
Fontana,CA
Summary
Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Employer Program Representative
Employment Development Department
03.2025 - Current
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Developed strong relationships with stakeholders, resulting in increased trust and collaboration between departments.
- Developed and updated spreadsheets to aggregate and analyze information.
- Coordinated communications between management, staff and customers.
- Unemployment Insurance Program: Conducting unemployment insurance eligibility interviews; gathering all relevant facts through employer and other contacts and claimant's statement; interpreting and applying laws, policies, and precedent decisions consistently to individual cases; analyzing employer and claimant statements and resolving conflicts through further questioning and analysis; identifying possible false statements and fraudulent claims and reporting to the Investigation Division for possible prosecution; resolving all eligibility issues surrounding claimant's unemployed status, determining claimant's eligibility for benefits, and informing claimant and employer of decision; paying claims; documenting all findings, actions, and decisions; assisting individuals in filing Unemployment Insurance benefit claims; independently reviewing, investigating, and determining eligibility for Unemployment Insurance benefits, in accordance with laws, regulations, and policies; and informing individuals of their rights and responsibilities under the Unemployment Insurance Program.
Office Assistant II
County of San Bernardino TAD
03.2024 - 03.2025
- Collecting, entering, processing, sorting, and tabulating information;
- Providing general information to the public via phone or in-person; Answering questions regarding specific departmental procedures and practices; Processing a variety of documents; Maintaining files; Scheduling appointments and meetings; Preparing letters, reports, invoices, and other documents;
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
Retail Merchandiser
The Walt Disney Company
09.2021 - 05.2024
- Merchandise Cast Members have the opportunity to work at a number of locations in both indoor and outdoor environments. Daily responsibilities may include helping Guests by answering questions, providing information and assisting with special requests, operating a point-of-sale system (POS register), cash handling, stocking, inventory and light cleaning.
Member Service Representative
Kaiser Permanente
06.2023 - 08.2023
- Temporary project
- Member Services Representative is responsible for being a devoted and compassionate advocate for Members when assisting with maximizing their benefits, navigating the healthcare system, and reaching their optimal health. Responsible for providing guidance and answering questions from Members about their benefits and medical claims, as well as educating Members about wellness programs. Assisting Members in assessing tools available to help guide decision-making about complex matters related to their wellbeing. Facilitate the Members selection and access to in-network healthcare providers. Collaborate with inter-departments to ensure Member needs are met.
- Increase customer satisfaction and retention by providing members, customers, patients, and providers with accurate, consistent, timely, and meaningful information and prepare them to fully utilize and maximize the benefits of their coverage.
- Build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines.
- Represents Health Plan by answering and documenting all incoming contacts to determine their nature and to respond to complex calls related to specialized product lines or queries.
- Responds professionally to inquiries from internal/external customers.
- Promotes, ensures and provides customer service to internal/external customers by demonstrating skills which are consistent with the organization’s philosophy of providing extraordinary customer relations and quality service.
- Initiates contact with the appropriate Health Plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed.
- Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.
Front Desk/ Receptionist/ Pre- Registration/ Insurance Verification
Centralkee Imaging & Oncology
04.2021 - 08.2021
- Temporary project
- Documentation review. Make sure everything is accurate and up to date
- Medical office receptionist
- Checking in patients for their appointments.
- Scheduling walk in patients for radiology exams.
- Verifying insurance eligibility for patients.
- Collecting payments for Co pays, self-pay, etc.
- General office and administrative duties
- Chart review and prepping for confirmation call completion
- Obtaining required documentation pertaining to patient’s exam that is needed
- Confirming patient’s appointments for next day
- Record retrieve, Record duplicates printed out or copied on to disk
- Medical records- scanning, copying, printing reports upon request
- Epic
- Called providers office to get corrected information for imaging requests such as ICD-10 codes and correct locations of body
Customer Service Representative/Biller/ Clerical
Sunbelt Furniture Xpress
12.2019 - 04.2021
- Perform administrative/clerical functions, maintaining files, copying, imaging, answering phones, data entry Enter freight shipment information into computer system to include, generate freight bills and/or correct freight bills Processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service
Customer Service Representative/ Clerical
Daylight Transport
06.2019 - 10.2019
- Temporary project
- Check in city drivers
- Dispatch linehaul drivers
- Process Pick Up requests, forms, and applications
- Interact with other departments to resolve customer related matters
- Identify and escalate priority issues
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Use service center telephones to reach out to customers and verify account information
Service Center Support PT
FedEx Freight
11.2014 - 06.2019
- Perform administrative/clerical functions, maintaining files, copying, imaging, answering phones, data entry
- Enter freight shipment information into computer system to include, generate freight bills and/or correct freight bills
- Processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.
- Advise on company information
- Place or cancel orders
- Close out or open call records
- Handle changes in policies or renewals
Customer Service Representative/ IT support/ Help Desk
Kaiser Permanente
02.2014 - 09.2014
- Temporary project
- Answer large volume of incoming calls ensuring excellent customer service
- Ascertain needs of callers and direct to correct personnel and departments
- Provide web support through resetting of passwords and general troubleshooting
- Help Desk
Office Assistant
County of San Bernardino DBH
01.2013 - 01.2014
- Assisted clinicians with information and completion of confidential paperwork
- Received fax confirmations from Clinician authorizations and organize them in the patient files
- Utilized a variety of medical systems needed to complete duties assigned
- Medical records- scanning, copying
Account Manager
Physicians Billing Service
07.2011 - 12.2012
- Processed payments for medical billing and contacted insurance companies for status on claims
- Handled mail and account payments from patients ensuring accurate record keeping
- Provided customer service in call center with incoming and outgoing calls in a professional manner
- Medical Collections
- Collections of payments on overdue medical bills
- Mailed statements to patients
- Stamped and stuffed envelopes
Customer Service Representative II
Bank of America
08.2005 - 03.2011
- Primarily responsible for providing business and financial products and services to Small Business customers. Identify and address cross-sell opportunities. Serve as resident expert for Small Business products, services, and strategies through the telephone channel. Through inbound calls and the handling of referrals, these associates acquire and deepen Small Business customer relationships with a focus on client delight and retention. Perform tasks such as opening deposit accounts; handling credit, treasury, and payroll referrals from the banking centers; etc. Team with sales and support partners across the enterprise.
Education
Associate's degree - Public Health
Chaffey College
Rancho Cucamonga, CAHigh school diploma or GED -
Options For Youth
Chino, CA06.2004
Skills
- Clerical
- Medicare
- Data Entry
- Call Center
- Customer Support
- Freight Experience
- Medical Terminology
- Medical Scheduling
- Medical Collection
- EMR Systems
- Insurance Verification
- Help Desk
- Medical Office Experience
- Medical Records
- Epic
- Medical Billing
- Documentation Review
- Anatomy Knowledge
- IT Support
- Customer service
Certification
- Typing
- Typing speed 44wpm
- 94% accuracy
- Net speed 41wpm
Timeline
Employer Program Representative
Employment Development Department
03.2025 - Current
Office Assistant II
County of San Bernardino TAD
03.2024 - 03.2025
Member Service Representative
Kaiser Permanente
06.2023 - 08.2023
Retail Merchandiser
The Walt Disney Company
09.2021 - 05.2024
Front Desk/ Receptionist/ Pre- Registration/ Insurance Verification
Centralkee Imaging & Oncology
04.2021 - 08.2021
Customer Service Representative/Biller/ Clerical
Sunbelt Furniture Xpress
12.2019 - 04.2021
Customer Service Representative/ Clerical
Daylight Transport
06.2019 - 10.2019
Service Center Support PT
FedEx Freight
11.2014 - 06.2019
Customer Service Representative/ IT support/ Help Desk
Kaiser Permanente
02.2014 - 09.2014
Office Assistant
County of San Bernardino DBH
01.2013 - 01.2014
Account Manager
Physicians Billing Service
07.2011 - 12.2012
Customer Service Representative II
Bank of America
08.2005 - 03.2011
Associate's degree - Public Health
Chaffey College
High school diploma or GED -
Options For Youth
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