Bem Agber
Columbus ,OH
Summary
Adept at multitasking and guest engagement, I enhanced customer satisfaction by 30% at Carvana through exceptional service and hospitality expertise. My strong work ethic and proficiency in cash handling, coupled with a knack for fostering warm customer relationships, underscore my ability to elevate dining experiences while maintaining operational excellence.
Overview
16
16
years of professional experience
Work History
Car Server
Carvana
Columbus, OH
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Cook
Cheesecake Factory Inc
Atlanta, GA
04.2018 - 11.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Collaborated with management team to develop new menu items.
Cook
Red Lobster Restaurant
Atlanta, GA
08.2016 - 03.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Collaborated with management team to develop new menu items.
- Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
- Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
- Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
Co Part
Car Sales
Atlanta, GA
07.2010 - 08.2016
- Maximized assembly accuracy by utilizing precise measuring instruments such as calipers, micrometers, and gauges during the fitting process.
- Contributed to continuous improvement initiatives by actively participating in review meetings, providing constructive feedback on current processes and suggesting areas for improvement.
- Maintained accurate documentation of completed assemblies, ensuring traceability and compliance with industry standards.
- Ensured effective cross-training amongst team members to maintain a flexible workforce that could easily adapt to changing production demands.
- Completed complex assemblies within tight deadlines, demonstrating exceptional problem-solving skills and adaptability under pressure.
- Collaborated with engineering teams to offer insights on design improvements based on practical experience from the assembly floor.
- Performed routine maintenance on assembly equipment, minimizing machine downtime and extending its operational life.
- Reduced production errors by consistently adhering to quality control guidelines during assembly processes.
- Increased workplace safety by following established protocols and reporting potential hazards immediately.
- Demonstrated expertise in various assembly methods including soldering, welding, and mechanical fastening to deliver high-quality finished products.
- Upheld stringent quality assurance standards, conducting thorough inspections before signing off on finished products ready for shipment or further processing.
- Remained informed on industry trends and advances in part assembly techniques, applying this knowledge to enhance personal performance and improve overall production efficiency.
- Implemented lean manufacturing techniques to eliminate non-value-added activities, resulting in reduced lead times for product delivery.
- Maintained open communication with team members and supervisors, addressing any concerns or potential issues in a timely manner.
- Assisted in training new employees, sharing knowledge of best practices and ensuring proper technique was utilized.
- Streamlined inventory management through diligent tracking of parts usage and timely communication with supply chain personnel.
- Optimized workspace organization, increasing efficiency and reducing downtime between tasks.
- Enhanced team productivity by collaborating with fellow assemblers to complete projects in a timely manner.
- Improved assembly efficiency by streamlining the use of tools and equipment for part installation.
- Contributed to cost reduction efforts by identifying waste and suggesting improvements in the assembly process.
Dish Washer
Jamaican Express
Atlanta, GA
11.2008 - 11.2010
Education
High School
Decatur High
Atlanta, GA09.2007
Skills
- Cash Handling
- Guest Engagement
- Strong Work Ethic
- Exceptional customer service
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
- Sales expertise
- Food safety understanding
- Sales Techniques
- Order Accuracy
- Supply Restocking
- Quality Control
- Food safety practices
- Performance Improvement
- Table Bussing
- Suggestive Selling
- Guest Relations Management
- Point of sale operation
- Relationship Management
- Dining area maintenance
- Allergy awareness
- Order Management
- Beverage Preparation
- Tableside Etiquette
- Food sales and promotion
- Guest Seating
- Table Setting
- Item promotion
- Table setting knowledge
- Ordering Procedures
- Foreign language proficiency
- Food station setup
- Menu presentation
- Daily specials memorization
- Food and beverage pairings
- Food Delivery
- Regulatory Compliance
- Order delivery practices
- Bill computation
- Front-of-house display creation
- Dining customer service
- Menu item recommendation
- Buffet setup and takedown
Timeline
Car Server
Carvana
12.2023 - Current
Cook
Cheesecake Factory Inc
04.2018 - 11.2023
Cook
Red Lobster Restaurant
08.2016 - 03.2018
Co Part
Car Sales
07.2010 - 08.2016
Dish Washer
Jamaican Express
11.2008 - 11.2010
High School
Decatur High