Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bem Agber

Columbus ,OH

Summary

Adept at multitasking and guest engagement, I enhanced customer satisfaction by 30% at Carvana through exceptional service and hospitality expertise. My strong work ethic and proficiency in cash handling, coupled with a knack for fostering warm customer relationships, underscore my ability to elevate dining experiences while maintaining operational excellence.

Overview

16
16
years of professional experience

Work History

Car Server

Carvana
12.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Cook

Cheesecake Factory Inc
04.2018 - 11.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Mentored junior cooks in refining culinary skills through hands-on guidance.
  • Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
  • Collaborated with management team to develop new menu items.

Cook

Red Lobster Restaurant
08.2016 - 03.2018
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Mentored junior cooks in refining culinary skills through hands-on guidance.
  • Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
  • Collaborated with management team to develop new menu items.
  • Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
  • Managed time effectively to ensure timely meal preparation, even during peak hours.
  • Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
  • Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
  • Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
  • Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.

Co Part

Car Sales
07.2010 - 08.2016
  • Maximized assembly accuracy by utilizing precise measuring instruments such as calipers, micrometers, and gauges during the fitting process.
  • Contributed to continuous improvement initiatives by actively participating in review meetings, providing constructive feedback on current processes and suggesting areas for improvement.
  • Maintained accurate documentation of completed assemblies, ensuring traceability and compliance with industry standards.
  • Ensured effective cross-training amongst team members to maintain a flexible workforce that could easily adapt to changing production demands.
  • Completed complex assemblies within tight deadlines, demonstrating exceptional problem-solving skills and adaptability under pressure.
  • Collaborated with engineering teams to offer insights on design improvements based on practical experience from the assembly floor.
  • Performed routine maintenance on assembly equipment, minimizing machine downtime and extending its operational life.
  • Reduced production errors by consistently adhering to quality control guidelines during assembly processes.
  • Increased workplace safety by following established protocols and reporting potential hazards immediately.
  • Demonstrated expertise in various assembly methods including soldering, welding, and mechanical fastening to deliver high-quality finished products.
  • Upheld stringent quality assurance standards, conducting thorough inspections before signing off on finished products ready for shipment or further processing.
  • Remained informed on industry trends and advances in part assembly techniques, applying this knowledge to enhance personal performance and improve overall production efficiency.
  • Implemented lean manufacturing techniques to eliminate non-value-added activities, resulting in reduced lead times for product delivery.
  • Maintained open communication with team members and supervisors, addressing any concerns or potential issues in a timely manner.
  • Assisted in training new employees, sharing knowledge of best practices and ensuring proper technique was utilized.
  • Streamlined inventory management through diligent tracking of parts usage and timely communication with supply chain personnel.
  • Optimized workspace organization, increasing efficiency and reducing downtime between tasks.
  • Enhanced team productivity by collaborating with fellow assemblers to complete projects in a timely manner.
  • Improved assembly efficiency by streamlining the use of tools and equipment for part installation.
  • Contributed to cost reduction efforts by identifying waste and suggesting improvements in the assembly process.

Dish Washer

Jamaican Express
11.2008 - 11.2010

Education

High School

Decatur High
Atlanta, GA
09.2007

Skills

  • Cash Handling
  • Guest Engagement
  • Strong Work Ethic
  • Exceptional customer service
  • Professional Appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • Menu Memorization
  • Food Running
  • High-volume dining
  • Service prioritization
  • Sales expertise
  • Food safety understanding
  • Sales Techniques
  • Order Accuracy
  • Supply Restocking
  • Quality Control
  • Food safety practices
  • Performance Improvement
  • Table Bussing
  • Suggestive Selling
  • Guest Relations Management
  • Point of sale operation
  • Relationship Management
  • Dining area maintenance
  • Allergy awareness
  • Order Management
  • Beverage Preparation
  • Tableside Etiquette
  • Food sales and promotion
  • Guest Seating
  • Table Setting
  • Item promotion
  • Table setting knowledge
  • Ordering Procedures
  • Foreign language proficiency
  • Food station setup
  • Menu presentation
  • Daily specials memorization
  • Food and beverage pairings
  • Food Delivery
  • Regulatory Compliance
  • Order delivery practices
  • Bill computation
  • Front-of-house display creation
  • Dining customer service
  • Menu item recommendation
  • Buffet setup and takedown

Timeline

Car Server

Carvana
12.2023 - Current

Cook

Cheesecake Factory Inc
04.2018 - 11.2023

Cook

Red Lobster Restaurant
08.2016 - 03.2018

Co Part

Car Sales
07.2010 - 08.2016

Dish Washer

Jamaican Express
11.2008 - 11.2010

High School

Decatur High

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Bem Agber