Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bemi Amudoaghan

Chicago,IL

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

IT Specialist

DISTINCT GROUP
08.2018 - Current
  • Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
  • Optimized network performance through regular monitoring and maintenance.
  • Reduced downtime by identifying potential issues and resolving them proactively.
  • Developed customized software solutions for improved business processes and increased productivity.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Provided exceptional customer service by promptly addressing problems reported by endusers.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Computer Technician

Intercontinental Exchange Inc.
04.2014 - 08.2018
  • Enhanced system performance by conducting regular software and hardware updates.
  • Resolved technical issues for clients through remote support, increasing customer satisfaction.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
  • Evaluated and recommended new technology upgrades to increase efficiency within the organization.
  • Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
  • Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.

Mental Health Counselor

Veterans Affairs Jesse Brown
07.2022 - Current
  • Improved patient treatment outcomes by conducting thorough assessments and developing customized treatment plans.
  • Enhanced patient engagement through the implementation of group therapy sessions focused on coping strategies and emotional regulation.
  • Collaborated with interdisciplinary team members to provide comprehensive care for patients with mental health disorders.
  • Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
  • Built rapport with diverse client populations, utilizing empathetic listening skills and culturally sensitive therapeutic practices.
  • Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
  • Expanded community mental health resources by coordinating outreach events, workshops, and presentations to increase awareness and reduce stigma.

Education

Associate of Science -

Brown Mackie College - Merrillville, IN
Merrillville, IN

Bachelor of Science - Software Engineering

Western Governors University
Salt Lake City, UT
09.2027

Skills

  • Application installations
  • Technical issue analysis
  • Disaster Recovery
  • IT risk management
  • Software Implementation
  • Information Security
  • Cybersecurity Expertise
  • IT Troubleshooting
  • System Upgrades
  • Software Installation
  • Systems Analysis
  • Desktop support

Certification

CompTia Security+

ISACA- CISA

Timeline

Mental Health Counselor

Veterans Affairs Jesse Brown
07.2022 - Current

IT Specialist

DISTINCT GROUP
08.2018 - Current

Computer Technician

Intercontinental Exchange Inc.
04.2014 - 08.2018

Associate of Science -

Brown Mackie College - Merrillville, IN

Bachelor of Science - Software Engineering

Western Governors University

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Bemi Amudoaghan