Ben Andrews
Allen
Summary
Digital Transformation Leader with nearly 30 years of experience in IT, product, and operations. Achieved over $100M in cost savings through scalable AI solutions and enterprise platform enhancements. Skilled in building high-performing teams via mentorship and strategic development. Utilizes strategic foresight and agile execution to drive measurable business impact and foster organizational growth.
Overview
37
37
years of professional experience
Work History
Sr. Director – IT Digital Product/UI/UX Lead
DIRECTV
01.2021 - Current
- Directed self-service and support experience for 10M+ customers, delivering workflows, automation, and digital solutions.
- Partnered cross-functionally with Ops, Engineering, Marketing, and Finance to build product & technology annual and outyear roadmaps.
- Rebuilt residential digital platform in <8 months; launched new commercial account management and support experience.
- Managed $5M annual optimization budget, achieving $10M+ in cost avoidance/savings.
- Implemented AI/VA async solution with 60%+ containment, saving $7M annually.
- Introduced Fusion Design System, reducing cycle time by 30%.
- Designed digital campaigns, exceeding goals with $2.6M revenue uplift.
- Accountable for over $30M in annual Digital investment with results exceeding ROI.
Director – Digital Product Management
AT&T
01.2015 - 01.2021
- Led consumer support space for 100M+ customers, managing $15M IT budget and delivering $75M+ annual benefits.
- Enabled automation, workflows, Machine Learning, and Virtual Assistant technologies to improve customer support.
- Defined support requirements/workflows for streaming platforms.
Director – Information Technology
AT&T
01.2004 - 01.2015
- Directed IT strategy: API development, cloud migration (25+ apps), mobile-first transformation, Agile adoption, big data expansion.
- Led 100+ managers/consultants supporting field services operations with 40K+ users, merging 5 different field applications into one mobile tool.
- Managed $10M annual enhancements/support, driving $160M+ annual business benefits.
Team Lead – IT Requirements/System Test
AT&T
01.1998 - 01.2004
- Established testing automation, reducing regression time by 30%.
- Developed requirement methodologies, cutting cycle time by 25%.
- Created estimation/capacity tools for project proposals and RFPs.
Industrial Engineering Supervisor
United Parcel Service (UPS)
01.1993 - 01.1998
- Improved time-to-transit and supported cross-functional vendor initiatives.
- Led cost reduction efforts: decreased handling, reduced driver paid day, improved safety, implemented GPS fleetwide.
Staff Sergeant
United States Army National Guard
01.1989 - 01.1996
- Directed tactical/strategic training, logistics, and equipment management.
- Conducted appraisals and disciplinary actions for team members.
Education
MBA -
Keller Graduate School of Management
Schaumburg, IL01.2003
B.S. - Marketing
Northern Illinois University
DeKalb, IL01.1996
B.A. - Psychology
Northern Illinois University
DeKalb, IL01.1996
Skills
- Digital product management
- User experience design
- AI applications
- Budget optimization
- Customer relationship management
- Agile methodologies
- Data analytics
- Stakeholder engagement
- Change management
- Problem solving
- Effective communication
- Strategic planning
- Cross-functional collaboration
- Performance metrics
- Team building and motivation
- People management
Timeline
Sr. Director – IT Digital Product/UI/UX Lead
DIRECTV
01.2021 - Current
Director – Digital Product Management
AT&T
01.2015 - 01.2021
Director – Information Technology
AT&T
01.2004 - 01.2015
Team Lead – IT Requirements/System Test
AT&T
01.1998 - 01.2004
Industrial Engineering Supervisor
United Parcel Service (UPS)
01.1993 - 01.1998
Staff Sergeant
United States Army National Guard
01.1989 - 01.1996
MBA -
Keller Graduate School of Management
B.S. - Marketing
Northern Illinois University
B.A. - Psychology
Northern Illinois University