Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Benjamin Avery

Lewisburg,Ohio

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Dispatch Manager

Ohio Medical Transport
12.2020 - Current
  • Manage a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Conduct regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
  • Analyze historical data to identify trends in workload volume, adjusting staffing levels accordingly during peak periods or downtimes.
  • Reduce response times with effective dispatcher training and timely decision making.
  • Organize and coordinate dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Billing Insurance brokers accurately to insure maximum payments and eliminate denials

Data Analyst / Communications Specialist

Kettering Transportation Services
07.2019 - 12.2020
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Presented findings to executive leadership teams through concise presentations, influencing future strategy development.
  • Created dashboards to monitor and track key performance indicators.

Operations Manager

First Care Ambulance
08.2006 - 07.2019
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and maintained relationships with external vendors and suppliers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

No Degree - Business Information Systems

Sinclair Community College
Dayton, OH

No Degree - Certified Ambulance Documentation Specialist

NAAC

No Degree - Real Estate

Davis College
Toledo, OH
05.2024

Certificate of Completion - Electronics Technology

Miami Valley Career Technology Center
Clayton, OH
1994

High School Diploma -

Eaton High School
Eaton, OH
1994

Skills

  • Effective leader
  • Customer Service Management
  • KPI Tracking
  • Resource Monitoring
  • Cost analysis and savings
  • Staff Hiring, Training, and Development
  • Schedule Management
  • Transportation knowledge
  • Desktops, Laptops, and Mobile Devices
  • Payroll Administration and Timekeeping
  • Data Entry
  • Dispatching field personnel

Additional Information

Software:

  • Zoll Rescuenet
  • EMS Charts
  • Zoll EPCR
  • Microsoft Office
  • Articulate 360
  • iOps 360
  • Crystal Reporting
  • Ring Central

Timeline

Dispatch Manager

Ohio Medical Transport
12.2020 - Current

Data Analyst / Communications Specialist

Kettering Transportation Services
07.2019 - 12.2020

Operations Manager

First Care Ambulance
08.2006 - 07.2019

No Degree - Business Information Systems

Sinclair Community College

No Degree - Certified Ambulance Documentation Specialist

NAAC

No Degree - Real Estate

Davis College

Certificate of Completion - Electronics Technology

Miami Valley Career Technology Center

High School Diploma -

Eaton High School

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