Ben Barela
Reno,NV
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Painter
Ben's Painting Services
03.2021 - 11.2023
- Painted surfaces using brushes, spray guns and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming.
- Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Repaired wall holes and scrapes.
- Painted indoor areas such as hallways, bathrooms and lobbies.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Applied putty, wood filler, spackling and caulks to prep uneven surfaces and fill in holes.
- Worked holidays and weekends depending on shifting needs of project.
Repossession Agent
Camping Companies
09.2018 - 02.2021
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Repossession Agent
Digital Dog Auto Recovery
11.2015 - 07.2018
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Tow Truck Driver
Ben's Towing
02.2008 - 03.2014
- Recovered vehicles, completed private tows and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Fastened chains, straps, covers and binders to secure load during transit.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Invoiced, collected monies due and settled accounts with shippers each day.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Operated with safety and skill to avoid accidents and delays.
- Delivered exceptional tow truck service across region and liaised with local authorities.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Transported hazardous materials and oversized shipments without incident.
- Answered roadside assistance calls for tows and other vehicle support.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Education
High School Diploma -
Shafter High School
Shafter, CA06.1993
Skills
- Customer Relationship Management
- Special Requests
- Data Evaluation
- Inputting Claims
- Customer Service
- Good Communication Skills
- Customer Service and Assistance
- Process Optimization
- Customer Relations
- Project Management
- Call Centers
- Complex Transactions
- Warehousing Practices and Procedures
- Excellent Written and Oral Communication
Timeline
Painter
Ben's Painting Services
03.2021 - 11.2023
Repossession Agent
Camping Companies
09.2018 - 02.2021
Repossession Agent
Digital Dog Auto Recovery
11.2015 - 07.2018
Tow Truck Driver
Ben's Towing
02.2008 - 03.2014
High School Diploma -
Shafter High School
Similar Profiles
Rovic Rey PornillosaRovic Rey Pornillosa
Commis I to Chef de partie at Ben's Farmhouse Catering Services LLCCommis I to Chef de partie at Ben's Farmhouse Catering Services LLC
FITFIT YEHWALAFITFIT YEHWALA
SHIFT MANAGER at AT BEN'S CHILI BOWLSHIFT MANAGER at AT BEN'S CHILI BOWL
Bartley BuchansBartley Buchans
Executive Chef at Ben's ChophouseExecutive Chef at Ben's Chophouse