BEN BARKER
Knoxville,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Restoration Associates DBA SERVPRO West Knoxville
02.2022 - Current
- Increased revenue 23.2%
- Reduced Operating expenses 7%
- Decreased labor percentage by 8% to return to our target of 15%
- Enhanced customer satisfaction scores by 28% by introducing new service protocols and feedback mechanisms
- Streamlined operational efficiencies resulting in a 15% reduction in turnaround time for key processes
- Increased market presence by 18%
- Achieved an 85% employee retention rate by fostering a positive workplace culture with a focus on employee development and progression within the enterprise
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Responsible for all division outcomes including Mitigation, Reconstruction, Office and Business Development.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Operations Manager
Servpro
07.2020 - 02.2022
- Implemented policies and standard operating procedures and managed quality, customer service and logistics
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies
- Built upon established practice standards to improve operational performance and reduce labor costs
- Achieved production targets through effective staff management, task allocation and materials coordination.
Account Manager/Recruiting Manager
Associated Adjusters Network, Inc
07.2016 - 07.2020
- National Independent Insurance Adjusting Firm
- Adjuster recruiting and on-boarding throughout the United States (Over 1,600 qualified adjusters added since employment)
- Adjusters recruited by myself generated approximately $4.85 million in additional net revenue while handling over 43,000 insurance property claims
- Account Manager for multiple Insurance clientele
- Successfully managed accounts for Municipal Insurance clients during Hurricane Michael which included large complex losses on government/township owned properties including but not limited to utilities, courthouses, town halls and airports.
Owner/General Manager
Paul Davis Emergency Services
05.2013 - 04.2016
- Extensive marketing experience including cold calls, B2B marketing, trade shows, and electronic campaigns and leading training seminars for insurance professionals
- Performed mitigation duties in insureds home including water extraction, demolition, fire and smoke damage cleanup, mold remediation and removal
- Personally took care of all accounts receivable/payable and bookkeeping
- Meet with homeowners to inspect the property and explain damages and plan for mitigation
- Hire and coordinate use of subcontractors when applicable.
Education
Bachelor's - Political Science
Ferrum College
05.2010
Skills
- Policies and procedures implementation
- Leadership and team building
- Operations Management
- Business Strategy Development
- Troubleshooting and problem solving
- Productivity improvement
- Customer Relationship Management
- Project management
- Organizational Management
- Health and safety compliance
- Customer relationship management
- Administrative Skills
- P&L Management
- Vendor relationships
- Staffing
Certification
- IICRC certifications in Applied Structural Drying, Water Damage Mitigation, and Fire and Smoke Remediation (2013 – Current)
- ACAC Certified Residential Microbial Remediation Specialist (2013 – 2017)
- EPA Certified Lead and Asbestos Renovator (2013 – 2017)
- ICRA Certification (Current)
Hobbies and Interests
- Family
- Golf
- Camping
- Outdoors
- History
- Cooking
- Atlanta Braves
Timeline
General Manager
Restoration Associates DBA SERVPRO West Knoxville
02.2022 - Current
Operations Manager
Servpro
07.2020 - 02.2022
Account Manager/Recruiting Manager
Associated Adjusters Network, Inc
07.2016 - 07.2020
Owner/General Manager
Paul Davis Emergency Services
05.2013 - 04.2016
Bachelor's - Political Science
Ferrum College
- IICRC certifications in Applied Structural Drying, Water Damage Mitigation, and Fire and Smoke Remediation (2013 – Current)
- ACAC Certified Residential Microbial Remediation Specialist (2013 – 2017)
- EPA Certified Lead and Asbestos Renovator (2013 – 2017)
- ICRA Certification (Current)
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