Ben Bercegeay
St.Amant,LA
Summary
Dedicated and organized operations manager with over 10 years of experience in leading teams and exceeding business goals. Skilled in using proven planning and support initiatives to cut costs, streamline operations, increase productivity, develop and implement budgets, and drive operational efficiency. Decisive and resourceful team builder versed in sales, management and process improvement. Excellent communication and leadership abilities with a focus on fostering a positive and collaborative work environment. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Seeking to leverage my expertise to drive growth and success for a dynamic organization.
Overview
24
24
years of professional experience
Work History
General Manager of Operations
Pelican Marketplace
Donaldsonville, LA
04.2024 - Current
- Demonstrated strong leadership and decision-making skills in managing a team of employees and fostering a positive work environment.
- Maintained compliance with industry regulations and standards, while ensuring high levels of customer satisfaction.
- Successfully acquired and operated a new business by developing a business plan, securing funding, hiring staff, and overseeing day-to-day operations.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Ensured compliance with local health department regulations regarding food safety standards.
General Manager of Operations
Pit Stop Exxon
Gonzales, Louisiana
04.2012 - 04.2024
- Successfully launched and managed a small business, overseeing all aspects of operations, including financial management, marketing, and customer relations
- Developed and implemented strategic business plans to drive growth and profitability, resulting in a substantial increase in revenue over a short period
- Managed a team of employees, providing leadership, training, and guidance to ensure high-quality service delivery and customer satisfaction
- Cultivated strong partnerships with vendors and suppliers to negotiate favorable terms and secure cost-effective resources, contributing to improved profit margins.
- Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Identified cost savings initiatives that could be implemented across all departments.
- Evaluated current systems and processes and developed plans for updating them as needed.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Developed and implemented operational policies and procedures to improve efficiency.
- Established key performance indicators for tracking progress towards organizational objectives.
Radiologic Technologist
Bone & Joint Clinic Sports Medicine
Baton Rouge, LA
05.2006 - 02.2012
- Processed digital images using PACS system for storage, retrieval and transmission purposes.
- Maintained a safe environment by adhering to radiation safety protocols and guidelines.
- Ensured that all documents related to patients' medical history were maintained properly according to HIPAA regulations.
- Collaborated with multidisciplinary team members such as nurses and physicians to provide excellent patient care services.
- Conducted quality control tests on all radiologic equipment to ensure accuracy of images produced.
- Assisted physicians in performing interventional radiology procedures including biopsies, catheter placements and drainages.
- Performed radiologic examinations utilizing computed tomography, magnetic resonance imaging, ultrasound and other specialized equipment.
- Administered IV contrast materials, radiopharmaceuticals and antispasmodics to patients.
General Laborer
Atofina - Cosmar
Carville, LA
01.2001 - 05.2002
- Ensured that all safety regulations were followed while working onsite.
- Followed instructions from supervisors regarding specific tasks that needed to be completed.
- Unloaded building supplies from delivery trucks using forklifts or cranes.
- Moved heavy objects using dollies, carts, hoists, or other manual labor techniques.
- Operated pallet jacks and forklifts to load and unload supplies and materials.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Operated and maintained a variety of equipment including hand and power tools.
- Tended pumps, compressors or generators to provide power or heat or move materials.
- Demonstrated best safety practices working at heights and lifting various objects.
Education
Bachelor of Sciences - Radiologic Technology
University of Louisiana, Monroe
Monroe, Louisiana05-2010
Radiologic Technology Certificate -
Baton Rouge General Medical Center - Radiologic Technology
Baton Rouge, LA05-2006
Skills
- Strong Leadership
- Proficient in Problem Solving
- Negotiation
- Adaptability and Flexibility
- Business Development
- Staff Development
- Operations Management
- Data and Business Analysis
- Workflow Optimization
- P&L Management
- Inventory Management
- Process Improvement
- Performance reporting
- Financial Management
- Customer Service
- Contract Management
- Cross-functional communications
- Retail Operations Management
- Staff Training
- Strategic Planning
- Maintaining Compliance
- Process Improvements
- Planning and Implementation
- Problem-Solving
- Operational Efficiency
- Operations Oversight
- Purchasing and procurement
- Budgeting and forecasting
- Market Research
- Troubleshooting and problem solving
Timeline
General Manager of Operations
Pelican Marketplace
04.2024 - Current
General Manager of Operations
Pit Stop Exxon
04.2012 - 04.2024
Radiologic Technologist
Bone & Joint Clinic Sports Medicine
05.2006 - 02.2012
General Laborer
Atofina - Cosmar
01.2001 - 05.2002
Bachelor of Sciences - Radiologic Technology
University of Louisiana, Monroe
Radiologic Technology Certificate -
Baton Rouge General Medical Center - Radiologic Technology
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