Ben Brathwaite
San Ramon,CA
Summary
I am an highly motivated employee with a desire to take on new challenges. I have a strong worth ethic, adaptability and exceptional interpersonal skills. I am good at working effectively unsupervised and quickly mastering new skills. I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Busser
Maggianos
Costa Mesa, CA
07.2023 - 05.2024
- Greeted customers and answered questions about menu items.
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Maintained cleanliness of restaurant dining area throughout shift.
- Replenished napkins, condiments, silverware and glassware as needed.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Delivered food orders to tables in a timely manner according to company standards.
- Ensured that each table was properly set before seating guests.
- Conducted regular checks on customer satisfaction levels during meal service.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Organized storage areas for clean dishes and stocked linens.
- Communicated with kitchen staff regarding any special requests from customers.
- Took initiative to help others whenever necessary.
- Provided assistance to other bussers or waitstaff when needed.
- Maintained a friendly attitude towards customers at all times.
- Adhered to sanitation guidelines when handling food and beverage items.
Delivery Driver
DoorDash
San Ramon, CA
08.2020 - Current
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
Restaurant Team Member
Chipotle
San Ramon, CA
11.2020 - 03.2021
- Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Package Handler
UPS
San Ramon, CA
07.2020 - 10.2020
- Used scanners to track parcel information such as condition or receipt.
- Palletized boxes to streamline movement and shipment.
- Assisted in loading delivery trucks with prepared packages.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Checked all outgoing shipments to ensure accuracy of contents.
- Organized packages according to type, size, destination, and other specifications.
Host
Hopyard
San Ramon, CA
01.2020 - 03.2020
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Monitored dining area to assess server capacity and estimate wait times.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
Footwear Associate
Dicks Sporting Goods Distribution Center
Eastvale, CA
04.2022 - 08.2022
- Assisted customers in finding the right footwear for their needs by providing product knowledge and sizing information.
- Provided excellent customer service to ensure satisfaction with each purchase.
- Organized shelves and displays to create a visually appealing shopping environment.
- Restocked shelves with new merchandise according to store standards.
- Unboxed and priced incoming shipments of footwear in preparation for sale.
- Maintained an organized stockroom to facilitate efficient inventory management.
- Performed daily sales transactions accurately while following cash handling procedures.
- Monitored inventory levels throughout the store and alerted management when supplies were low.
- Conducted regular cycle counts of inventory to ensure accuracy of records.
- Fostered positive relationships with vendors and suppliers to ensure timely delivery of products.
Host/Table Busser
Bjs Restaurants Inc
Chino Hills, CA
08.2022 - 07.2023
- Greeted guests upon arrival and provided them with menus.
- I answered customer questions about the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Served as point-of-contact for resolving guest complaints or special requests.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Answered telephone to provide dining information and take reservations.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Greeted incoming guests to escort to assigned dining area and present menus.
Delivery Driver
Amazon
Riverside, CA
06.2023 - 07.2023
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
Education
High School Diploma -
Dougherty Valley High School
San Ramon, CA05.2020
Associate of Science - Business Administration
Las Positas College
Livermore, CASkills
- Guest experiences
- Effective customer upselling
- Hard Worker
- Communication Skills
- Likeness
- GPS Navigation
- Dispatch Communication
- Load Balancing
- Vehicle Maintenance
- Order Verification
- Quality Assurance
- Excellent Sense of Direction
- Exceptional Written and Verbal Communication Skills
- Punctual and Reliable
- Courteous and Polite Demeanor
- Responsible Driver
- Time Management
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Positive Attitude
- Complex Problem-Solving
- Dependable and Reliable
- Problem-Solving
Timeline
Busser
Maggianos
07.2023 - 05.2024
Delivery Driver
Amazon
06.2023 - 07.2023
Host/Table Busser
Bjs Restaurants Inc
08.2022 - 07.2023
Footwear Associate
Dicks Sporting Goods Distribution Center
04.2022 - 08.2022
Restaurant Team Member
Chipotle
11.2020 - 03.2021
Delivery Driver
DoorDash
08.2020 - Current
Package Handler
UPS
07.2020 - 10.2020
Host
Hopyard
01.2020 - 03.2020
High School Diploma -
Dougherty Valley High School
Associate of Science - Business Administration
Las Positas College
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