Ben Carens
Washington,DC
Summary
Dynamic professional with a proven track record at Buck's Fishing and Camping, enhancing customer satisfaction and sales through expert staff management and suggestive selling. Skilled in inventory control and bar equipment maintenance, I excel in high-pressure environments, ensuring seamless operations and outstanding service. My approach combines strong customer service with strategic promotions to drive success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Bartender
Buck's Fishing and Camping
03.2021 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
FOH Manager
Buck's Fishing and Camping
10.2020 - Current
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items with focus on cocktails and bar menus, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
Server
Coastal Crust
08.2017 - 09.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Support Staff Member
Shelter Kitchen & Bar
03.2016 - 05.2018
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Skills
- Customer Service
- Suggestive Selling
- Staff Management
- Inventory
- Bar Equipment Maintenance
- Promotions and Events
Certification
ABRA Manager's License - District of Columbia
Timeline
Lead Bartender
Buck's Fishing and Camping
03.2021 - Current
FOH Manager
Buck's Fishing and Camping
10.2020 - Current
Server
Coastal Crust
08.2017 - 09.2020
Support Staff Member
Shelter Kitchen & Bar
03.2016 - 05.2018
Similar Profiles
Lucaya NavasLucaya Navas
Front of House Staff Member at Buck's Fishing And CampingFront of House Staff Member at Buck's Fishing And Camping
Steven AllenSteven Allen
Store Manager at BCF - Boating, Camping, FishingStore Manager at BCF - Boating, Camping, Fishing
Rachel RossRachel Ross
Retail Supervisor at BCF Boating Camping FishingRetail Supervisor at BCF Boating Camping Fishing
Frank SmithFrank Smith
Line Cook at FoghillLine Cook at Foghill
STEPHAN L. JOHNSON, SR.STEPHAN L. JOHNSON, SR.
Interim Controller at Chartwells Higher EducationInterim Controller at Chartwells Higher Education