Ben Carter
Haymarket,VA
Summary
Human resources executive with extensive experience in leading HR departments, driving organizational development, and implementing HR policies to drive success. Known for fostering team collaboration and consistently achieving results. Brings expertise in talent acquisition, performance management, and strategic planning.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Human Resources Director (Executive)
University Of Maryland Medical System
11.2022 - Current
- Streamlined HR processes for increased efficiency and improved service delivery
- Improved candidate experience and increased employee retention through innovative HR programs and initiatives to include Compensation Common Jobs and new HRIS systems and processes across entire UMMS health system (29,000 employees)
- Participated in and promoted ongoing refinement of human resources strategic plan, and promoted understanding of impact of human resources strategies and their capacity to drive and support business objectives including reducing turnover by 5 percent year over year
- Acted as subject matter expert in labor and employee relations and trained and advised leaders to be compliant with collective bargaining agreements and labor laws
- Partnered with quality and leadership to successfully pass several regulatory inspections with The Joint Commission, CMS, and OHCQ (MD)
- Negotiated collective bargaining agreements, memoranda of understanding, and other agreements with 1199SEIU
- Led and mentored HR team to achieve daily operational effectiveness and achieve long-term professional goals
- Partnered with executive team and senior leadership to guide operational strategy and improve patient safety results to include Leapfrog Group rating
Human Resources Director (Executive)
Lifepoint Health
11.2020 - 11.2022
- Provided strategic direction for all people matters across multiple locations and service lines including acute care services, emergency services, ICU, surgical services, physical practices, rehab and nursing care, and assisted living facilities
- Provided executive people leadership and coaching to Executive Team and Board of Directors
- Managed and led team of 11 Human Resources, Talent Acquisition, and Employee Health professionals
- Chair of Rewards and Recognition Committee and participated in Executive Committee, BOD meetings, Patient Experience Committee, Volunteers Committee, and Safety Committee
- Led culture of safety and employee engagement efforts to improve reporting of patient safety concerns
- Led COVID-19 vaccine initiative to vaccinate health system employees and contractors and subsequently led transition to and support of Fauquier County to continue vaccination efforts
- Led local health system through implementation of LifePoint Health's DE&I nationwide strategic plan
- Responded to both Joint Commission and Virginia Department of Health scheduled and unscheduled site visits with zero HR findings
- Responsible for strategic talent acquisition, sourcing, full-cycle recruiting, and hiring top talent
- Developed and executed HR policies and programs, workforce and job development, recruitment and hiring, compensation and benefits, and employee relations to build employee-centric business culture
- Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects
- Participated at strategic and operational level to develop and strengthen human resources deliverables, relationships, and results
Human Resources Director (Executive)
Medical Clinic Of Houston, LLP
12.2017 - 11.2020
- Developed strategic partnerships with physician specialty clinics to increase revenues by $300,000 year over year
- Led design and implementation of progressive recruitment strategies to improve candidate experience, quality of hires, and employer branding
- Improved quality of hiring decisions by working with hiring managers in recruitment efforts and by administering new comprehensive employment selection processes
- Implemented compensation program to include benchmarking, market strategy, pay bands, and manager training of new compensation strategies
- Chaired Special Activities Committee to increase employee engagement and satisfaction and served on Executive Operations Committee, Safety Committee, Technology Committee, Website Committee, Forms Committee, and Online Forms Committee
Employee Relations Manager
CommonSpirit Health
01.2016 - 12.2017
- Led corporate Employee Relations team across CHI's Texas Division to effectuate employee relations, labor union avoidance, and HR compliance activities and strategies
- Identified and implemented progressive discipline and performance management system, policies, and practices across Texas Division
- Led division-wide rollout of CHI National's Safety First patient safety initiative via Employee Relations team partnering with 16 hospitals' executives
- Designed and implemented Employee Relations Information System piloting program for CHI National and led systems integrations efforts with IT team
- Led integration team to effectively execute acquisition of large outpatient medical practices including 25 clinics, emergency rooms, and surgery centers
- Partnered with corporate HR executive team to identify, develop, and implement broad employee relations strategies and interventions
- Oversaw and managed cases for ADA and religious accommodations, unemployment claims, and EEOC position statements
- Led employee relations initiative to establish first company-wide harassment prevention and professionalism initiative and was responsible for delivery of training of 17,000 employees and physicians
Senior HR Management Consultant
Vcfo
01.2015 - 01.2016
- Identified, implemented, and maintained improved processes and procedures within existing business systems and operations including HRIS/ATS integrations and organizational restructuring
- Performed HR due diligence for M&As and conducted HR compliance audits and analyses
- Designed and delivered career development/succession plan and appraisal programs
- Facilitated employee development and retention, including training and compensation plans
- Collaborated with Health & Safety departments to plan health, safety, and security guidelines in adherence to ISO 9000
- Selected and administered RFPs for medical/dental/401(k) plans
- Conducted open enrollments and benefits fairs
Senior Human Resources Business Partner
St. Luke's Health System
08.2010 - 01.2015
- Supervised 2 HRBPs and 2 recruiters to improve quality of hires and reduce annual turnover to 11 percent
- Developed and implemented Employee Advocacy Program and Fair Treatment Panels to improve employee relations as part of labor union avoidance strategies
- Identified, developed, and implemented innovative HR/OD initiatives to improve organizational effectiveness and align HR with business leaders
- Designed and implemented clinical shadowing and rounding programs to build trusting partnerships with leaders and staff and encourage early reporting of patient safety concerns
- Responsible for ensuring fair and appropriate interpretation of policies including leaves of absence, progressive discipline, hiring, transfers, promotions, and terminations of employment
- Led harassment prevention initiative to improve business culture and professionalism at all levels of organization
Human Resources Manager
EvergreenHealth
05.2005 - 08.2010
- Maintained human resources regulatory compliance with local, state and federal laws
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times
- Responsible for Joint Commission preparation involving HR employee files
- Monitored and handled employee claims involving performance-based and harassment investigations
- Organized and led staff orientation programs and training to promote collaboration
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
- Organized and led staff orientation programs and training to promote collaboration
HR Generalist
Novell
07.2000 - 04.2005
- Responsible for payroll to include uploading pay data and worked with managers to support proper wage and hour compliance
- Designed and delivered benefits presentations for open enrollment and new hire orientations
- Collaborated with managers to identify and address employee relations issues
- Documented and updated job descriptions as well as implemented wage surveys
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management
Education
J.D. - Law
Brigham Young University
Provo, UTBachelor of Arts - International Studies (Business Minor)
Brigham Young University
Provo, UTSkills
- Executive coaching and leadership
- Executive compensation and benefits
- Managing teams
- Strategic workforce planning and improvements
- Employee Relations
- Labor Relations
- Union avoidance experience
- HR Information Systems (HRIS)
- Process Improvement
- Engagement and culture
- Organizational design and restructuring
- Employee health, occupational health, and safety
- Organizational and operational effectiveness
- Leadership development
Certification
SHRM Senior Certified Professional (SHRM-SCP)
Senior Professional in Human Resources (SPHR)
Timeline
Human Resources Director (Executive)
University Of Maryland Medical System
11.2022 - Current
Human Resources Director (Executive)
Lifepoint Health
11.2020 - 11.2022
Human Resources Director (Executive)
Medical Clinic Of Houston, LLP
12.2017 - 11.2020
Employee Relations Manager
CommonSpirit Health
01.2016 - 12.2017
Senior HR Management Consultant
Vcfo
01.2015 - 01.2016
Senior Human Resources Business Partner
St. Luke's Health System
08.2010 - 01.2015
Human Resources Manager
EvergreenHealth
05.2005 - 08.2010
HR Generalist
Novell
07.2000 - 04.2005
J.D. - Law
Brigham Young University
Bachelor of Arts - International Studies (Business Minor)
Brigham Young University