Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Benjamin Cartwright

Athens,GA

Summary

Customer-focused, visionary-thinking Retail Manager with over 2 years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. . Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.

Overview

7
7
years of professional experience

Work History

Stand Lead

Eat 2 Seats
08.2021 - 11.2023
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Constantly traveling on weekends between Athens, GA and Colombia, SC to work multiple games.
  • Handled 300-500 customers daily.
  • Worked in exclusive private clubs in both cities handling reports from other staff members.

Certified Head Lifeguard

Sears Pool Management
04.2020 - 09.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Assisted in developing, implementing and monitoring pool safety policies to reduce hazards.
  • Developed and implemented lifeguard training programs, documentation and assessments.
  • Maintained rescue equipment by conducting inspections and completing basic repairs.
  • Responded to life-threatening emergencies and provided first aid and CPR.
  • Observed 10-15 other lifeguards, while also monitoring 200-300 patrons daily.

Cook Shift Leader

Saucehouse Barbeque
07.2022 - 12.2022
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Led staff of 6-8 workers every shift on important dates, such as UGA home football games.

Basketball Camp Director

RunnaReport
12.2020 - 12.2021
  • Instilled and modeled respect, team spirit and fair play.
  • Communicated with parents, staff and teachers regarding children or program issues.
  • Opened and closed facilities and secured building at end of program by locking doors and turning off lights.
  • Instructed athletes about proper strategy, skills and rules.
  • Monitored and supervised coaches and participants at practices and games.
  • Observed over 100 participants daily.

Basketball Coach

All Saints Catholic Chruch
09.2019 - 02.2021
  • Acted as positive role model for team participants and in community.
  • Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Handled emails from parents, along with monitoring and coaching 9 children for 5 hours weekly.

Server

Spiced Right Barbecue
07.2018 - 09.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Answered customers' questions, recommended items, and recorded order information.

Customer Sales Associate

UPS
10.2017 - 08.2018
  • Provided optimal customer engagement, resulting in increased sales conversions.
  • Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
  • Provided information on company offerings to promote products and services to customers.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Worked with over 100 customers daily meeting everyone's specific needs.

Line Cook

Jersey Mikes
04.2017 - 09.2017
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Education

MBA - Sports Management

University of Georgia
Athens, GA
12.2025

High School Diploma -

Dunwoody High School
Dunwoody, GA
05.2021

Skills

  • Strategic Planning
  • Technical Support
  • Project Management
  • Decision Making
  • Sales Techniques
  • Creative Thinking
  • Customer Service
  • Excellent Written and Verbal Communication

Languages

Spanish
Limited Working

Timeline

Cook Shift Leader

Saucehouse Barbeque
07.2022 - 12.2022

Stand Lead

Eat 2 Seats
08.2021 - 11.2023

Basketball Camp Director

RunnaReport
12.2020 - 12.2021

Certified Head Lifeguard

Sears Pool Management
04.2020 - 09.2023

Basketball Coach

All Saints Catholic Chruch
09.2019 - 02.2021

Server

Spiced Right Barbecue
07.2018 - 09.2020

Customer Sales Associate

UPS
10.2017 - 08.2018

Line Cook

Jersey Mikes
04.2017 - 09.2017

MBA - Sports Management

University of Georgia

High School Diploma -

Dunwoody High School

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Benjamin Cartwright