Ben Chhetri
Atlanta,GA
Summary
As an experienced Data Analyst and Machine Learning Enthusiast with a Master's in Analytics, I excel in transforming raw data into strategic assets. My expertise revolves around extracting actionable insights and implementing cutting-edge machine learning solutions to facilitate enhanced decision-making. With a proven track record, I bring a unique blend of analytical prowess and a fervent passion for leveraging data to drive organizational success. I am excited about collaborating on projects that demand innovation and a data-driven approach. Let's connect and explore how we can unlock the full potential of your data together!
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Stellantis Financial Services
Atlanta, GA
10.2022 - Current
- Initiated new projects that resulted in increased productivity across all departments.
- Established processes to ensure efficient workflow throughout the organization.
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed business performance data and forecasted business results for upper management.
- Created training modules and documentation to train staff.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Worked with cross-functional teams to achieve goals.
Consultant
USAA
San Antonio, TX
08.2019 - 10.2022
- Acquired and applied proficient knowledge of the business and process engineering discipline, leading cross-functional teams in collaborative business improvement and development initiatives.
- Ensured adherence to standards and guidelines, optimizing overall process efficiency and effectiveness.
- Utilized broad knowledge of customers, products, and processes to support in-depth business problem analysis.
- Determined optimal methodologies for resolving defects or issues and drove improvement efforts based on thorough analysis.
- Conducted detailed process analysis to identify areas of improvement.
- Provided insightful analytics to facilitate prioritization of business efforts. Redesigned processes using DMAIC tools, ensuring alignment with industry best practices.
- Served as a resource to less experienced team members on escalated issues of a routine nature.
- Successfully resolved issues and navigated obstacles to deliver high-quality work products.
- Identified information entities shared across the business and established relationships between those entities. This comprehensive understanding contributed to improved business processes.
- Led Level 5 process mapping using iGrafx tool, ensuring clarity and accuracy in depicting complex processes.
- Spearheaded the redesign of processes using the DMAIC Methodology, resulting in enhanced efficiency and streamlined workflows.
- Developed future state processes by identifying automation opportunities, driving innovation and efficiency.
- Drove process improvement initiatives using lean six sigma methodology, contributing to operational excellence.
- Worked with managers, operators and vendors to perform root cause analysis on failing systems.
- Developed and optimized processes to improve productivity, product quality and product consistency.
- Maintained documentation of all process parameters and test results.
Consultant
EXL Service Inc (Allstate)
Reading, PA
08.2018 - 10.2018
- Developed and implemented new procedures to facilitate business growth.
- Reviewed existing policies and procedures and suggested improvements where necessary.
- Provided recommendations based on quantitative data analysis regarding strategic direction.
- Coordinated activities among internal departments while ensuring compliance with all applicable laws and regulations.
- Identified potential risks associated with proposed solutions or projects.
- Set specific goals for projects to measure progress and evaluate end results.
- Proactively drive key business metrics to contribute to both top-line and bottom-line growth for clients. Implement strategies to enhance overall business performance and deliver measurable results.
- Develop comprehensive descriptive reports and leverage prescriptive and predictive analytics to provide valuable insights. Ensure quality control of outputs, contributing to informed decision-making processes for clients.
- Provide in-depth business insights by understanding problems, structures, and hypotheses. Ensure quality assurance in the delivery of insights to clients, enhancing their understanding and decision-making capabilities.
- Adeptly handle client relationships and manage teams effectively. Support business development activities and facilitate client feedback, demonstrating a commitment to continuous improvement and problem structuring.
- Manage a timely and efficient feedback loop with offshore resources, fostering effective communication. Maintain strict adherence to policies, procedures, standards, and compliance, ensuring consistency and reliability.
- Spearheaded the creation and launch of company policies, technical procedures, and standards. Ensured the integrity and security of data, reports, and access, contributing to a robust and secure operational environment.
Assistant Manager
EXL Service I Pvt Ltd
Pune, Maharashtra
08.2013 - 05.2018
- Ensured the seamless function of quality compliance, driving both compliance and process improvements.
- Conducted ongoing reviews to guarantee adherence to Quality Standards and Procedures (QSD) and facilitated change management within Quality Control (QC) procedures.
- Identified improvement areas and spearheaded projects and initiatives to enhance efficiency and elevate quality standards.
- Trained and mentored Quality Control Analysts (QCAs) on advanced quality tools and concepts, fostering a culture of continuous improvement.
- Organized regular Gage R & R sessions internally and with clients.
- Accurately reported internal ratings, ensuring alignment with Service Level Agreements (SLA) and Critical to Quality (CTQ) parameters. Assisted in setting up the quality compliance function for business processes in coordination with operations.
- Pinpointed bottlenecks, identified non-value-added processes, and successfully eliminated issues, contributing to streamlined operations.
- Led and implemented Lean and Six Sigma projects and initiatives, emphasizing efficiency, waste reduction, and process optimization.
- Identified opportunities for automation and process improvement, implementing solutions to enhance overall quality and operational efficiency.
- Provided effective troubleshooting and resolutions for malfunctioning processes and procedures, ensuring continuous enhancement of quality assurance measures.
Business Support Executive
EXL Service
Pune, Maharashtra
01.2012 - 06.2013
- Established and analyzed system failures in close collaboration with both business and IT teams.
- Applied strategic methodologies such as SWOT analysis, balanced scorecard, and other metrics to formulate and execute plans aimed at fortifying business performance.
- Contributed to the implementation of cost-efficient technology solutions, offering adept troubleshooting for customer issues and delivering technical support.
- Evaluated organizational performance and collaborated with cross-functional teams to resolve recurring customer issues while implementing process improvements.
- Orchestrated comprehensive oversight of project scope, acceptance, installation, and deployment.
- Ensured successful project execution from initiation to completion, meeting established criteria and timelines.
- Implemented rigorous tracking and documentation processes, creating detailed reports for periodic reviews.
- Maintained a systematic approach to record-keeping and reporting to facilitate informed decision-making and performance evaluation.
Work Force Management
EXL Service
Pune, Maharashtra
04.2009 - 12.2011
- Established and analyzed system failures in close collaboration with both business and IT teams.
- Applied strategic methodologies such as SWOT analysis, balanced scorecard, and other metrics to formulate and execute plans aimed at fortifying business performance.
- Contributed to the implementation of cost-efficient technology solutions, offering adept troubleshooting for customer issues and delivering technical support.
- Evaluated organizational performance and collaborated with cross-functional teams to resolve recurring customer issues while implementing process improvements.
- Orchestrated comprehensive oversight of project scope, acceptance, installation, and deployment.
- Ensured successful project execution from initiation to completion, meeting established criteria and timelines.
- Implemented rigorous tracking and documentation processes, creating detailed reports for periodic reviews.
- Maintained a systematic approach to record-keeping and reporting to facilitate informed decision-making and performance evaluation.
Education
Master of Science - Analytics
Georgia Institute of Technology
Atlanta, GA05-2023
Skills
- Data Preparation
- Feature Selection
- Statistical Modeling
- Exploratory Data Analysis
- Machine Learning Modeling
- Dashboard Development
- Project Management
- Data Visualization
- Tableau
- Python
- Excel
- SQL
- R
Certification
- Lean Six Sigma Green Belt
- Lean Six Sigma Black Belt
Timeline
Manager
Stellantis Financial Services
10.2022 - Current
Consultant
USAA
08.2019 - 10.2022
Consultant
EXL Service Inc (Allstate)
08.2018 - 10.2018
Assistant Manager
EXL Service I Pvt Ltd
08.2013 - 05.2018
Business Support Executive
EXL Service
01.2012 - 06.2013
Work Force Management
EXL Service
04.2009 - 12.2011
Master of Science - Analytics
Georgia Institute of Technology
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