Ben Ciamala
Lewiston
Summary
Results-driven Operations Manager with proven technical support and troubleshooting skills. Expertise in Active Directory administration and effective service desk operations, delivering impactful user training and documentation.
Dynamic Operations Manager with a strong background in IT support and team leadership. Demonstrates effective communication skills and problem-solving abilities, contributing to improved workflows and enhanced client relationships. Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Operations Manager
Vistec Security Technologies
Johannesburg
12.2022 - 12.2024
- Provided technical support for hardware and software issues in a corporate environment.
- Diagnosed and resolved IT system problems using industry-standard troubleshooting tools.
- Assisted team members with onboarding new systems and applications effectively.
- Managed user accounts and permissions in Active Directory for secure access control.
- Responded to service desk tickets to address requests and incidents promptly.
- Documented technical procedures and user guides for future reference and training.
- Collaborated with vendors to ensure timely resolution of hardware-related issues.
- Delivered training sessions on new technologies to enhance team knowledge and efficiency.
- Developed user accounts and assigned privileges on the local area network as well as remote access systems.
- Performed daily health checks on servers to ensure high availability of services.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
IT Technician
Nike IT Technologies
Johannesburg
02.2019 - 11.2022
- Installed and configured hardware and software for user workstations.
- Troubleshot network connectivity issues and resolved user inquiries.
- Maintained inventory of IT equipment and managed asset records.
- Provided technical support for software applications and operating systems.
- Assisted in the setup of new computer systems for employees.
- Conducted routine maintenance on printers and peripherals to ensure functionality.
- Documented technical procedures and user guides for common issues.
- Collaborated with team members to improve IT support processes and workflows.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
Driver, Warehouse Orders
Jetline
Johannesburg
12.2018 - 01.2019
- Delivered goods to specified destinations in a timely manner.
- Communicated customer orders accurately to warehouse staff for order fulfillment.
- Operated delivery vehicles to transport warehouse orders efficiently.
- Coordinated with warehouse staff to ensure timely order fulfillment.
- Maintained vehicle cleanliness and performed routine inspections regularly.
Education
High School Diploma -
Falcon High School
Johannesburg12-2018
Some College (No Degree) - CCNA 200-301
Cursa Online
Online CourseSome College (No Degree) - Introduction To HVAC
SkillCat
Online CourseSome College (No Degree) - Introduction To Apprentice Electrician
SkillCat
Online CourseSkills
- Technical support and troubleshooting
- Active Directory administration
- User training and documentation
- IT asset management
- Service desk operations
- Team leadership
- Client relationship management
- Issue resolution and problem solving
- Effective communication skills
- Process improvement strategies
- Workflow optimization techniques
- Negotiation skills
- Crisis management expertise
- Performance management
Languages
English
Native/ Bilingual
French
Professional
Swahili
Limited
Certification
INFORMATION TECHNOLOGY - FALCON BUSINESS INSTITUTE, Issued in 2020
Timeline
Operations Manager
Vistec Security Technologies
12.2022 - 12.2024
IT Technician
Nike IT Technologies
02.2019 - 11.2022
Driver, Warehouse Orders
Jetline
12.2018 - 01.2019
High School Diploma -
Falcon High School
Some College (No Degree) - CCNA 200-301
Cursa Online
Some College (No Degree) - Introduction To HVAC
SkillCat
Some College (No Degree) - Introduction To Apprentice Electrician
SkillCat