Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ben Clark

Conyers,GA

Summary

Skilled at arranging materials and cleaning up debris to maintain smooth job operations. Knowledgeable about repair and maintenance procedures and motivated to learn new processes. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Medical Equipment Technician

Agiliti Health
Atlanta, GA
12.2020 - 02.2023
  • Demonstrated correct operation and preventive maintenance of medical equipment to personnel.
  • Reported data for maintenance, installations and inventory assessments.
  • Inspected malfunctioning medical equipment with test and analysis instruments.
  • Wrote and executed test procedures and documented results.
  • Repaired medical equipment, replacing or correcting broken parts, shorts, voltage, clearances and tolerances.
  • Analyzed part lists to requisition parts for repairs.
  • Classified excess and in-use medical equipment condition to determine serviceability.
  • Examined facility's structural environment and equipment to protect patients and staff from electrical or mechanical hazards.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Senior Technical Support Specialist

GF Health Products Inc.
Atlanta, GA
12.2019 - 12.2020
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Developed training materials, conducted webinars and authored PowerPoint presentations for user training and support use.
  • Assisted in drafting technical documents, such as user manuals.
  • Trained customers on equipment use after installation.
  • Oversaw on-site and off-site maintenance, repair and installation jobs.
  • Calibrated instrumentation, controls and medical equipment to test function and evaluate performance.
  • Diagnosed and repaired mechanical issues.
  • Mentored and trained newly hired employees to explain processes, flow and safety procedures.
  • Disassembled and assembled wide range of hydraulic, pneumatic and mechanical equipment to assist with inspections.

Quality Assurance Complaint Analyst

GF Health Products Inc.
Atlanta, GA
05.2018 - 12.2019
  • Consulted with product managers and developers to fully understand intended features and functionality.
  • Kept abreast of regulatory requirements, to include accrediting bodies, federal, state and local requirements and GF Health Product's policies.
  • Communicated with Quality and Product Management departments regarding defects and Safety issues and aided in the implementation of effective solutions.
  • Compiled data on quality issues and vulnerabilities and reported all findings to SRVP of Quality, and Quality management with suggestions for improvement.
  • Completed in-depth research for numerous technical issues and helped establish procedures to prevent repetitive problems.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Documented conversations with customers to track requests, problems and solutions.
  • Performed in the field service and investigation into products reported to have safety issues.
  • Retained products and maintained chain of custody on products that were part of threatened, or active litigation, until the expiration of the statute of limitations.
  • Handled communication for all product safety concerns, and threats of litigation.
  • Pulled trends and notified product management when reported defects were greater than 2% of total sales, or more than three defects were reported within a month.
  • Held meetings with departments regarding our complaint handling process and entry.
  • Handled the investigation and documentation of all complaints resulting in personal injury.
  • Performed internal audit on all prior complaints, and determinations to prevent the loss of ISO certification.

Technical Support Representative

GF Health Products Inc.
Atlanta, GA
10.2014 - 06.2018
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Processed orders, keeping customers advised of status.
  • Resolved customer issues and diffused situations by listening to concerns and developing solutions.
  • Handled all delegated tasks, including serial number upload sheets and new hire training material.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service and having more customer surveys filled out (25) than our entire customer service department (7) within a year.
  • Inspected medical equipment and components to troubleshoot operations.
  • Serviced and repaired medical/surgical equipment according to manufacturer guidelines.
  • Mentored new employees on equipment operation and maintenance.
  • Performed field service calls to repair damaged, and or defective equipment.
  • Handled complaint evaluations to determine warranty coverage and the root cause of failure.

Cell Phone Repair Technician/Store Manager

CPR Cell Phone Repair
Tucker, GA
04.2011 - 07.2013
  • Installed, set up and repaired devices and system components.
  • Collaborated with others to discuss new business opportunities.
  • Recognized by business owners for providing exceptional customer service.
  • Used soldering skills to break connections and reconnect components.
  • Removed damaged components, assessed faults and repaired or replaced with new parts.
  • Performed complete phone erasures and factory resets, debugged problems and refurbished devices.
  • Purchased phones for resale and refurbishment.
  • Completed new OS installations on phones, tablets and laptops.
  • Repaired and replaced electrical and mechanical parts to keep phones operating according to specifications.
  • Worked closely with owners and other store managers to formulate and build store brand and strategy.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Counted cash drawers and made bank deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Performed most difficult repairs, such as soldering board level components.

Education

Independence High School
Rio Rancho, NM
08.2008

Skills

  • Problem resolution
  • Relationship development
  • Installing and repairing equipment
  • Providing customer service
  • Equipment troubleshooting
  • Safety regulation compliance
  • Preventive equipment maintenance
  • Product safety evaluation and investigation

Timeline

Medical Equipment Technician

Agiliti Health
12.2020 - 02.2023

Senior Technical Support Specialist

GF Health Products Inc.
12.2019 - 12.2020

Quality Assurance Complaint Analyst

GF Health Products Inc.
05.2018 - 12.2019

Technical Support Representative

GF Health Products Inc.
10.2014 - 06.2018

Cell Phone Repair Technician/Store Manager

CPR Cell Phone Repair
04.2011 - 07.2013

Independence High School

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