Ben Cook
Newburyport
Summary
Dynamic sales professional with a proven track record at Ace Hardware, excelling in customer relationship building and enhancing the customer experience. Leveraging technical skills in inventory management, I consistently improved client retention through exceptional service and follow-up, fostering loyalty and driving repeat business. Goal-oriented and committed to delivering results.
Overview
5
5
years of professional experience
Work History
Sales Attendant
Ace Hardware
08.2023 - Current
- Assisted in maintaining a clean, organized retail environment for optimal shopping experience.
- Tracked stock using company inventory management software.
- Improved client retention rates by providing exceptional after-sales support and follow-up calls.
- Engaged with customers to build rapport and loyalty.
- Managed cash register operations accurately, processing sales transactions efficiently.
- Answered customer questions about sizing, accessories, and merchandise care.
- Conducted regular price checks to ensure accurate pricing on store items.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Offered personalized assistance to customers, fostering loyalty and repeat business.
- Participated in inventory management, assisting in restocking merchandise as needed.
Landscaping Worker
Self-employeed
06.2023 - Current
- Performed planting, watering, mulching, and edging of lawns.
- Improved landscape appearance by performing regular maintenance tasks such as mowing, edging, and trimming.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Handled hedge, bush, and shrub trimming.
- Performed seasonal clean-up tasks to maintain organized outdoor spaces throughout the year.
- Mowed
- Raked
Babysitter
Family Business
01.2020 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Sales Attendant
Dicks Sporing Goods
06.2023 - 01.2024
- Assisted in maintaining a clean, organized retail environment for optimal shopping experience.
- Improved client retention rates by providing exceptional after-sales support and follow-up calls.
- Engaged with customers to build rapport and loyalty.
- Managed cash register operations accurately, processing sales transactions efficiently.
- Maintained records related to sales, returns, and inventory availability.
- Answered customer questions about sizing, accessories, and merchandise care.
- Conducted regular price checks to ensure accurate pricing on store items.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Offered personalized assistance to customers, fostering loyalty and repeat business.
- Participated in inventory management, assisting in restocking merchandise as needed.
Education
Sports Management
University of New Hampshire
Durham, NHSkills
- Goal oriented
- Technical skills
- Sales strategies
- Brand awareness
- Customer service
- Time management
- Customer relationship building
- Relationship building
- Customer relations
- Customer experience enhancement
Timeline
Sales Attendant
Ace Hardware
08.2023 - Current
Landscaping Worker
Self-employeed
06.2023 - Current
Sales Attendant
Dicks Sporing Goods
06.2023 - 01.2024
Babysitter
Family Business
01.2020 - Current
Sports Management
University of New Hampshire
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