Ben Cover

Birdhouse Farms is a family farm located just outside Longmont, CO. We own (and have rented) a variety of equipment for use on the farm including track loaders (ASV RT-50), mid-size farm/utility tractors (JD 5105 and 5403), wheel loaders (Bobcat L85) and backhoes (Case 580). I care for and maintain all the equipment and vehicles we own (and have owned) including full oil and filter servicing, pin and bushing replacements, changing tires and tracks, replacing bearings, etc. I’m experienced with using Pin-On as well as John Deere and Universal Quick Attach systems for buckets, forks, etc. I’m also experienced with safely managing/swapping category 1 and 2 rear implements like blades, box scrapers, landscape rakes, hay rakes, backhoes, etc. I’m also competent with loading and unloading flatbed and enclosed trailers as well as being skillful with safely pulling and backing trailers. I have a clean driving record and dependable year-round transportation. Specific highlights related to this opportunity include:

• Overseeing the maintenance of machinery, resulting in reduced downtime due to repairs or malfunctions.
• Maintaining a safe working environment by enforcing safety protocols and conducting regular inspections of facilities and equipment.
• Performing repairs and preventive maintenance on equipment and property.
• Maintaining tidy, clean and well-organized equipment yard and equipment storage facility for optimal productivity and professionalism.

Senior Manager and GPO (Global Product Owner) - Cisco AutoQuote® Team - Cisco’s AutoQuote® (AQ) program intelligently automated the generation of services renewal quotes across eligible Cisco offers. Directed program development and adoption initiatives for Cisco's AutoQuote® program with a global team of 60 staff. Experience and achievement highlights include:

• Achieved direct bookings of 167% of target, generating $15.7M against a target of $9.36M
• Achieved indirect bookings of 141% of target, generating $311.8M against a target of $220.8M
• Led cross-functional teams to drive strategic initiatives and improve operational efficiencies.
• Developed and implemented process improvements that enhanced product delivery timelines.
• Mentored junior managers, fostering professional growth and improving team performance.
• Collaborated with stakeholders to define project scopes and deliverables for key initiatives.
• Streamlined communication processes between departments, resulting in improved project coordination.
• Oversaw budget management, ensuring alignment with financial targets while optimizing resource allocation.
• Provided strong leadership to enhance team productivity and morale.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.

CSM (Client Services Manager) – GSP (Global Service Provider) Team - As a GSP CSM, I positioned and closed new and renewing opportunities for professional services engagements and technical support services for clients including PayPal, Lumen, Xerox, Rackspace, Zayo, Blizzard/Activision, Nintendo North America, Electronic Arts, Sony Interactive Entertainment (Sony Playstation), and others. Sales recognition and achievements include:

• FY2018 Q3: Winner “Exceptional Service Seller”; $3M Over plan.
• FY2018 Q4: Winner “Own It Award”; $15M Over plan.
• FY2017 Q4: Winner “Services Account Manager of The Quarter”; $14.4M Over plan.
• FY2016 Q2: Winner “Services Account Manager of The Quarter”; $11.7M Over plan.
• FY2015 Q1: Winner “Services Account Manager of The Quarter”; $7.8M Over plan.

Additional highlights include:

• Developed strategic plans to align client needs with organizational goals, driving business growth.
• Managed client relationships, ensuring consistent communication and effective issue resolution.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
• Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.

Tekbit was a boutique IT Services company specializing in providing outsourced IT management services to SMB (Small/Medium Business) customers who did not have their own in-house IT staff. Tekbit consistently maintained 15%-25% profitability, closed every year with equivalent retained earnings, and boasted a 90%+ annual customer retention rate. At our peak, Tekbit employed 8 full-time salaried employees and numerous contractors. Analyzed customer needs to match with appropriate IT hardware, software, subscriptions, and professional services, ensuring goals were met. Customer solutions were integrated and maintained across network environments and key performance indicators were reported to stakeholders on a regular intervals. Maintained software licensing compliance to eliminate legal exposure for customers. The guidance and direction we provided our clients enabled them to make informed investments in IT infrastructure and related systems that grew and adapted with their needs. Cultivated trust and value for customers, resulting in resilient, recurring, and profitable subscription-based engagements over a decade. Additional highlights include:

• Established partnerships with key stakeholders to enhance service offerings.
• Oversaw financial management, ensuring budget adherence and resource allocation.
• Implemented innovative technology solutions to improve operational efficiency.
• Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
• Established a successful business by identifying market needs and developing innovative solutions.
• Built a positive organizational culture that fostered creativity, innovation, and employee engagement.