Ben Cummings
Valley Center,CA
Summary
Dispatch Manager with 17 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.
Overview
27
27
years of professional experience
Work History
Dispatch Manager
PDQ Fulfillment
01.2007 - Current
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Scheduled deliveries and pickups according to customer needs.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Monitored vehicle locations to coordinate timely arrivals.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled and organized delivery routes.
Youth Pastor
Bethel Baptist Church
05.2002 - 12.2006
- Built lasting relationships with youth and parents or guardians.
- Collaborated with church leadership to develop strategies for growing the congregation's youth ministry program.
- Utilized various teaching techniques to effectively communicate biblical truths to young people in an engaging and relevant manner.
- Ensured a safe environment for all participants during activities by adhering to strict safety guidelines and protocols.
- .
- Set goals for youth in church and communicated with parents regarding progress.
- Increased youth group attendance by creating dynamic worship services tailored to engage a younger audience.
- Revitalized youth ministry by developing engaging programs and activities focused on spiritual growth.
- Organized successful retreats that provided opportunities for spiritual reflection, personal growth, and fellowship among peers.
- Oversaw youth ministry budget and tracked all expenses.
- Planned weekly groups as well as special events and overnight retreats.
- Developed strong connections within the local community by partnering with schools, organizations, and other churches on various initiatives.
- Recruited volunteers from the congregation to assist in various aspects of the youth ministry program such as event planning or leading small groups during Bible studies or retreats.
- Strengthened relationships between families and the church by hosting family-focused events and providing resources for parents.
- Enhanced community outreach efforts by organizing mission trips, volunteer projects, and fundraising events.
- Scheduled and managed teams of youth volunteers.
- Led programs such as worship, study, fellowship, and service opportunities.
- Provided spiritual care through visitation, counseling, and prayer.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Interacted with local community, building relationships with civic organizations and other churches.
Outside Facilities
Bethel Baptist Church
04.1997 - 12.1999
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Operated landscaping equipment with focus on safety and machine longevity.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Optimized irrigation systems for water conservation efforts while maintaining healthy lawns and gardens.
- Developed sustainable landscape designs that incorporated native plants species for reduced environmental impact.
- Removed debris and waste from outdoor areas.
- Cut trees and shrubs to shape and maintain landscape.
Education
No Degree - Kinesiology
Palomar College
San Marcos, CABachelor of Science - Kinesiology
California Baptist University
Riverside, CA05.2002
High School Diploma -
Escondido High School
Escondido, CA06.1997
Skills
- Transportation knowledge
- Workflow Planning
- Route Planning
- Phone dispatch
- DOT Compliance
- Schedule Coordination
- Customer Communication
- Fleet maintenance
- Employee time records
- Employee Performance Reviews
- Maintenance recordkeeping
- Route Planning and Adjustment
Timeline
Dispatch Manager
PDQ Fulfillment
01.2007 - Current
Youth Pastor
Bethel Baptist Church
05.2002 - 12.2006
Outside Facilities
Bethel Baptist Church
04.1997 - 12.1999
No Degree - Kinesiology
Palomar College
Bachelor of Science - Kinesiology
California Baptist University
High School Diploma -
Escondido High School
Similar Profiles
Jennifer HernandezJennifer Hernandez
FOH Team Member at PDQ RestaurantFOH Team Member at PDQ Restaurant
Sarai RoblesSarai Robles
Medical Receptionist at PDQ Urgent CareMedical Receptionist at PDQ Urgent Care
Crisostomo QuintanaCrisostomo Quintana
Field Service Technician at PDQ RentalsField Service Technician at PDQ Rentals