Ben Deleeuw
McKenzie,TN
Summary
At Stiles Machinery, as seasoned Field Service Representative I excelled in enhancing customer satisfaction and productivity through adept problem-solving and robust teamwork. Leveraged diagnostic skills and adaptability to spearhead innovative training programs and refine product designs, contributing to significant revenue growth. Achieved commendable customer feedback by consistently delivering tailored, efficient solutions. A client-focused technical professional with proven expertise in equipment maintenance and customer service. Known for swiftly addressing technical challenges and ensuring optimal equipment performance. Emphasizes team collaboration and adapts seamlessly to dynamic work environments. Skilled in diagnostics, troubleshooting, and customer interaction with proactive attitude.
Overview
5
5
years of professional experience
Work History
Field Service Representative
Stiles Machinery
08.2019 - Current
- Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.
- Developed lasting relationships with clients through excellent communication and professionalism.
- Improved team performance through regular feedback and performance evaluations.
- Increased overall productivity, implementing comprehensive training programs for customers
- Assisted engineering teams in refining product designs based on observations from the field installations or servicing experiences.
- Collaborated with cross-functional teams to resolve complex technical issues effectively.
- Enhanced customer satisfaction by providing timely and efficient field service support.
- Delivered high-quality services consistently, maintaining client trust and fostering repeat business.
- Utilized advanced diagnostic tools to accurately identify equipment issues and implement appropriate solutions.
- Coordinated with sales teams to provide technical expertise during product demonstrations or proposal development processes.
- Provided detailed reports post-service visits to document issues resolved, recommendations made, and any potential areas for improvement.
- Provided remote technical support to customers, reducing on-site visit requirements when possible.
- Contributed to increased revenue growth, identifying upsell opportunities during service visits.
- Reduced equipment downtime with proactive maintenance and troubleshooting efforts.
- Improved team collaboration by sharing best practices for troubleshooting complex equipment problems.
- Achieved high customer satisfaction scores, consistently receiving positive feedback for service quality.
- Adapted quickly to new technologies, ensuring company remained competitive in offering cutting-edge solutions.
- Fostered strong client relationships to understand their needs better and provide tailored solutions.
Education
High School Diploma -
Mcnairy Central High School
Selmer, TN05.1995
Skills
- Adaptability to Change
- Field Operations
- Diagnostic Skills
- Schedule Management
- Preventive Maintenance
- Service Calls
- System Installation
- Workflow Optimization
- Mechanical Aptitude
- Product Recommendations
- Teamwork and Collaboration
- Routine Maintenance
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking
Accomplishments
Stiles Proud Technician of the year award winner.
Timeline
Field Service Representative
Stiles Machinery
08.2019 - Current
High School Diploma -
Mcnairy Central High School
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