Summary
Overview
Work History
Skills
Essentialfunctions
Supervisor Responsibilties
Awards
References
Previous Experience
Work Availability
Quote
Interests
Timeline
Hi, I’m

Ben Dickason

Team Leader
Batavia,Ohio
Ben Dickason

Summary

Telecommunications Foreman Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

31
years of professional experience

Work History

Altafiber (formerly Cincinnati Bell Telephone)

Dedicated Services Team Leader
02.2021 - Current

Job overview

  • Responsible for managing altafiber (formerly Cincinnati Bell Telephone) field forces and vendors that are responsible for the installation and repair of various products and services including LAN installations, Fi-optics/GPON, Managed Wi-Fi and ETHERNET services reporting to the Director of Dedicated Services/Field Repair and Installation
  • I have a strong orientation toward processes, analytical thinking, and working as a team
  • Customer focus is critical to lead the team to peak performance
  • Work daily with multiple departments within and without the company to access carriers and the many strategic business customers for their data and voice networking needs
  • My performance in this role significantly impacts customer retention
  • I am primarily responsible for the field side of installation and repair of network special services
  • My Project management skills play a part in nearly all aspects of my current position
  • I am responsible for engaging in and facilitating 24X7 coverage in the company footprint to ensure the company's most strategic customers’ needs are met.

Altafiber (formerly Cincinnati Bell Telephone)

CINCINNATI BELL BUSINESS FIBER SENIOR TECHNICIAN
01.2009 - 01.2021

Job overview

  • Distinguished Field Operations Technician with 22 years of Field Operations experience at Altafiber formerly Cincinnati Bell Telephone
  • Expert in team building, leadership, change management, organization development, and quality/performance improvement
  • Teamwork and a strong work ethic have helped build strong relationships within and outside the company
  • My experience and job knowledge in the installation and repair of copper and fiber services not only helps me with customers, but it helps co-workers and supervisors also
  • I am always ready to take on whatever is needed to meet both company and customer objectives and expectations
  • Business Fiber Senior Technician was a new Job Title created for Installation and Repair of GPON/RF/IPTV services for Business Customers
  • I was one of six initial technicians hired for the new job position
  • Selected to supervise installation of Homerama 2008, CBT first neighborhood with video over fiber network
  • ATP 2010-2020
  • Installed and maintained 12 MDU/ONTs for 175 voice lines, 50 data ckts and all video services for Association of Tennis Professionals
  • Install and maintain QAM modulators and various CCTV equipment for onsite vendors
  • Homerama 2012 supervise and install first IPTV Video over fiber network with 100meg data
  • Design & Install CBTs first and second Hotel Proidiom Network (High-Def Modulation RF Video) Accounts
  • Install CBT first and only 63 channel IP HD Eqam
  • Installed first GIG link for Frisch’s Corporate Office over GPON (Gigabit Passive Optical Network) July 2014
  • Involved with engineering and installation of Fioptics for our strategic customer accounts GE/Tri-Health/Westchester Medical, Association of Tennis Professionals, Hotel Accounts, WLWT, AAA, Great American Insurance, Great American Ballpark, WEBN Fireworks, Bunbury Music Festival, Reds Fest, Home and Garden
  • In Charge for Supervisor

CINCINNATI BELL SYSTEMS TECHNICIAN/GENERAL BUSINESS
01.2008 - 01.2009

Job overview

  • One of six Technicians selected to coordinate the merger of responsibilities for Wifi, ADSL Installation and Repair services for Large/Small Business customers.

CINCINNATI BELL SPLICER/CUSTOMER SERVICE FIELD REP
01.2006 - 01.2008

Job overview

  • Installation and Repair of Residential ADSL Services
  • Installed first out of territory copper service in Mason Ohio.

CINCINNATI BELL SYSTEMS TECHNICIAN
01.1998 - 01.2006

Job overview

  • Installation and Repair Residential POTS Services
  • Selected to participate in User Acceptance Training (UAT) 2005 for current technician dispatch software program.

UNITED STATES NAVY
01.1994 - 01.1998

Job overview

  • Radioman/Data Processing Technician in charge of processing and distribution of high priority Top Secret message traffic
  • First E-3 to pass oral board to assume supervisor responsibilities over enlisted personnel responsible for dissemination of high priority classified message traffic and the maintenance of computer workstations for 30 officers
  • Frocked (promoted) to E-4 for outstanding performance.

Skills

  • Overtime Management
  • Client Service
  • Team Supervision
  • Mentoring

Essentialfunctions

Essentialfunctions
  • Supervising, coaching, and developing field technician teams, developing and maintaining technician work schedules that meet customer needs, ensuring on the job safety, and resolving team conflicts
  • Performing quality inspections and safety reviews, providing ongoing performance feedback and career planning assistance to subordinates
  • Assuming responsibility for the installation and repair of the assigned products and services with accountability to the customer
  • Ensure company and team metrics are met, developing and tracking budget and performance metrics
  • Interfacing with customers, altafiber management and outside contractors to resolve escalated repair and installation events as well as working with the customers and vendors to resolve service and application interaction problems
  • Introduce and facilitate the implementation of new company initiatives
  • Work closely with process improvement representatives to drive efficiencies and create new processes that result in the addition and retention of high revenue-generating customers
  • Take on projects and see them through to completion
  • Accountable as the main point of contact for all Field T1, EVOLVE, LAN, and Business product issues
  • Process Manage the resolution tracking of all field issues with the Special services product team
  • Responsible for meeting demanding deadlines of the company's most strategic customers
  • Strong technical knowledge of communication products and services through work experience
  • An understanding of the information support systems used in this process
  • Quick learner and able to manage multiple, disparate functions at a time
  • Overall network knowledge and working knowledge of the dispatch system
  • Thorough understanding of analog, digital, fiber transmission theory and the impairments to analog, digital, and fiber transmission used in communications
  • Working knowledge of protocol analysis for services such as LAN, WAN, ETHERNET
  • Good written, as well as oral, communication, negotiation, and interpersonal skills as they relate to customer and employees
  • Trained and /or certified in all aspects of outside plant safety, including manhole safety and work area protection
  • Demonstrated ability to motivate subordinates
  • Strong analytical, organizational, and planning skills
  • Good customer / subordinate relationship skills
  • Comprehensive understanding of all Special Services Networks as well as the Fiber and Copper field repair and installation process
  • Basic understanding of the overall altafiber network and the services which it provides
  • Demonstrated ability to implement and sustain a continuous process improvement environment
  • Root cause analysis
  • Development of effective metrics and an understanding of company metrics
  • Demonstrated ability to effectively manage and resolve conflict

Supervisor Responsibilties

Supervisor Responsibilties
Supervise Union employee(s) CWA Local 4400/4401

Awards

Awards
  • Customer Service Excellence Award, 2006, For outstanding performance and contributions. Roger Rosenberger VP Customer OPS
  • Recognition from Thomas Moore College for Installation of Video Services, 2010
  • Encore Summit Award Homearama, 2012
  • Spot Award Fidelitone Supply Chain & Logistics, 2015, Ben worked as a team member to design, specify, configure and install the infrastructure needed. Thank you for putting in the extra hours and the extra effort needed to ensure the success of this project. Your positive attitude and excellent work ethic are appreciated. Christopher S Laine Director Supply Chain & Logistics Cincinnati Bell/CBTS

References

References
Available upon request

Previous Experience

Previous Experience
  • CINCINNATI BELL BUSINESS FIBER SENIOR TECHNICIAN, 2009-2021, Distinguished Field Operations Technician with 22 years of Field Operations experience at Altafiber formerly Cincinnati Bell Telephone. Expert in team building, leadership, change management, organization development, and quality/performance improvement. Teamwork and a strong work ethic have helped build strong relationships within and outside the company. My experience and job knowledge in the installation and repair of copper and fiber services not only helps me with customers, but it helps co-workers and supervisors also. I am always ready to take on whatever is needed to meet both company and customer objectives and expectations. Business Fiber Senior Technician was a new Job Title created for Installation and Repair of GPON/RF/IPTV services for Business Customers. I was one of six initial technicians hired for the new job position. Selected to supervise installation of Homerama 2008, CBT first neighborhood with video over fiber network. ATP 2010-2020. Installed and maintained 12 MDU/ONTs for 175 voice lines, 50 data ckts and all video services for Association of Tennis Professionals. Install and maintain QAM modulators and various CCTV equipment for onsite vendors. Homerama 2012 supervise and install first IPTV Video over fiber network with 100meg data. Design & Install CBTs first and second Hotel Proidiom Network (High-Def Modulation RF Video) Accounts. Install CBT first and only 63 channel IP HD Eqam. Installed first GIG link for Frisch’s Corporate Office over GPON (Gigabit Passive Optical Network) July 2014. Involved with engineering and installation of Fioptics for our strategic customer accounts GE/Tri-Health/Westchester Medical, Association of Tennis Professionals, Hotel Accounts, WLWT, AAA, Great American Insurance, Great American Ballpark, WEBN Fireworks, Bunbury Music Festival, Reds Fest, Home and Garden. In Charge for Supervisor.
  • CINCINNATI BELL SYSTEMS TECHNICIAN/GENERAL BUSINESS, 2008-2009, One of six Technicians selected to coordinate the merger of responsibilities for Wifi, ADSL Installation and Repair services for Large/Small Business customers.
  • CINCINNATI BELL SPLICER/CUSTOMER SERVICE FIELD REP, 2006-2008, Installation and Repair of Residential ADSL Services. Installed first out of territory copper service in Mason Ohio.
  • CINCINNATI BELL SYSTEMS TECHNICIAN, 1998-2006, Installation and Repair Residential POTS Services. Selected to participate in User Acceptance Training (UAT) 2005 for current technician dispatch software program.
  • UNITED STATES NAVY, 1994-1998, Radioman/Data Processing Technician in charge of processing and distribution of high priority Top Secret message traffic. First E-3 to pass oral board to assume supervisor responsibilities over enlisted personnel responsible for dissemination of high priority classified message traffic and the maintenance of computer workstations for 30 officers. Frocked (promoted) to E-4 for outstanding performance.
Availability
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Quote

Leaders that do not listen will eventually be surrounded by people with nothing to say

Interests

Family

Timeline

Dedicated Services Team Leader
Altafiber (formerly Cincinnati Bell Telephone)
02.2021 - Current
CINCINNATI BELL BUSINESS FIBER SENIOR TECHNICIAN
Altafiber (formerly Cincinnati Bell Telephone)
01.2009 - 01.2021
CINCINNATI BELL SYSTEMS TECHNICIAN/GENERAL BUSINESS
01.2008 - 01.2009
CINCINNATI BELL SPLICER/CUSTOMER SERVICE FIELD REP
01.2006 - 01.2008
CINCINNATI BELL SYSTEMS TECHNICIAN
01.1998 - 01.2006
UNITED STATES NAVY
01.1994 - 01.1998

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