Ben Ehlbeck
Brandon
Summary
My love for motorcycles started when I was 13 years old: a monthly subscription to Cycle Magazine, and a 5 horsepower minibike with no suspension. I have owned a dozen motorcycles since then, and still ride to this day. I was even an MSF Instructor for a couple of years.
I cannot imagine a better way to wrap up the rest of my work life than working at your dealership. It's absolutely beautiful. Everyone I spoke with in the two times I have been there has been wonderful.
I know I could be very helpful there. I can bounce around between service, parts, minor building maintenance, and janitorial duties. Whatever you need taken care of, I'm more than happy to do.
It was a pleasure meeting you today! I hope you will consider me for the Service Writer position.
Overview
2027
2027
years of professional experience
Work History
Small Engine Tech
Aubuchon Hardware
Middlebury, VT
11.2023 - Current
- Diagnosed and repaired small engines, ensuring optimal performance and reliability.
- Conducted routine maintenance on equipment, enhancing longevity and operational efficiency.
- Utilized diagnostic tools to troubleshoot mechanical issues, improving service accuracy.
- Assisted customers with product selection and technical inquiries, providing exceptional service support.
Sales Associate
Aubuchon Hardware
Middlebury,VT
11.2023 - Current
- Assisted customers with product selection, ensuring satisfaction and loyalty.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Processed transactions accurately using point-of-sale systems, minimizing errors.
- Collaborated with team members to achieve sales goals and improve service quality.
- Trained new associates on sales techniques and store procedures to promote efficiency.
- Conducted inventory checks and restocked shelves to ensure product availability.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
Small Engine Technician
Prescott Valley Ace Hardware
Prescott Valley, AZ
03.2022 - 05.2023
- Diagnosed and repaired small engines, ensuring optimal performance and reliability.
- Conducted routine maintenance on equipment, enhancing operational efficiency and longevity.
- Assisted customers with product selection, providing expert advice on engine repairs and maintenance.
- Established trust among clients by maintaining transparent communication and providing accurate cost estimates for repair work.
- Expanded client base through word-of-mouth referrals resulting from high-quality workmanship and excellent customer service skills.
- Delivered exceptional customer experiences through clear communication about necessary repairs, timelines, and costs involved.
- Demonstrated expertise in working with multiple manufacturers'' specifications and guidelines for proper small engine maintenance.
- Adhered to company standards and manufacturer guidelines for each repair.
Motorcycle Safety Instructor
ABATE of NJ
Bound Brook, NJ
1993 - 1995
- Instructed students on motorcycle operation and safety protocols.
- Evaluated student performance and provided constructive feedback.
- Facilitated hands-on training sessions to improve rider skills.
- Fostered a safe learning environment through effective communication.
Service Advisor
Action Machines
Somerville, NJ
1993 - 1994
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in managing service appointments, ensuring timely completion of repairs and maintenance tasks.
- Collaborated with technicians to diagnose problems and communicate solutions to customers effectively.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
Education
Bachelor of Science - Industrial Technology
Kean College of NJ
Union, NJ05-1986
Skills
- Power tools usage
- Engine diagnostics
- Workplace safety
- Computer proficiency
- Customer service
- Problem resolution
Timeline
Small Engine Tech
Aubuchon Hardware
11.2023 - Current
Sales Associate
Aubuchon Hardware
11.2023 - Current
Small Engine Technician
Prescott Valley Ace Hardware
03.2022 - 05.2023
Motorcycle Safety Instructor
ABATE of NJ
1993 - 1995
Service Advisor
Action Machines
1993 - 1994
Bachelor of Science - Industrial Technology
Kean College of NJ