Ben Endres
Apple Valley,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
Work History
Service Advisor
Buerkle Hyundai
White Bear Lake, MN
11.2010 - 04.2023
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Store Manager
Midas Muffler
White Bear Lake, MN
08.2007 - 10.2010
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
New and Used Car Sales
Joe O’Brian Chevrolet
Hastings, MN
01.2007 - 07.2007
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Store Manager
Tires Plus Automotive
Saint Paul, MN
10.1997 - 11.2006
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Hastings Sr High
Hastings, MN 09.1983 - 06.1986
Skills
Money handling abilities
Shipping procedures understanding
Retail store support
Stocking and replenishing
Strategic sales knowledge
Retail materials management
Stock management
Till counting
Complaint resolution
Records oversight
Staff education and training
Sales expertise
Account management
Timeline
Service Advisor
Buerkle Hyundai
11.2010 - 04.2023
Store Manager
Midas Muffler
08.2007 - 10.2010
New and Used Car Sales
Joe O’Brian Chevrolet
01.2007 - 07.2007
Store Manager
Tires Plus Automotive
10.1997 - 11.2006
High School Diploma -
Hastings Sr High
09.1983 - 06.1986