Summary
Overview
Work History
Education
Skills
Timeline
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Ben Endres

Apple Valley,MN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

26
26
years of professional experience
3
3
years of post-secondary education

Work History

Service Advisor

Buerkle Hyundai
White Bear Lake, MN
11.2010 - 04.2023
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Documented problems and corrective actions to maintain records.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Store Manager

Midas Muffler
White Bear Lake, MN
08.2007 - 10.2010
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

New and Used Car Sales

Joe O’Brian Chevrolet
Hastings, MN
01.2007 - 07.2007
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Store Manager

Tires Plus Automotive
Saint Paul, MN
10.1997 - 11.2006
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

High School Diploma -

Hastings Sr High
Hastings, MN
09.1983 - 06.1986

Skills

Money handling abilities

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Timeline

Service Advisor

Buerkle Hyundai
11.2010 - 04.2023

Store Manager

Midas Muffler
08.2007 - 10.2010

New and Used Car Sales

Joe O’Brian Chevrolet
01.2007 - 07.2007

Store Manager

Tires Plus Automotive
10.1997 - 11.2006

High School Diploma -

Hastings Sr High
09.1983 - 06.1986

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Ben Endres