- Spending time with my two children, our 2 pups and my amazing wife makes the dream happen
- Music Collecting vinyl, DJ'ing, producing, listening Pretty much the greatest hobby there is!
- Backyard homesteading
- Taekwondo
- Hiking when I can
Ben Eshinski
Lakebay
Summary
Dynamic professional with extensive experience at USPS, excelling in package processing efficiency and customer service. Proven ability to enhance operational performance through teamwork orientation and effective problem-solving skills. Recognized for implementing best practices that improved service delivery and reduced wait times, ensuring compliance with postal regulations.
Overview
29
29
years of professional experience
Work History
Post Office Clerk
USPS
10.2023 - Current
- Processed incoming and outgoing mail efficiently, ensuring timely distribution within service standards.
- Assisted customers with inquiries, providing accurate information on services and pricing options.
- Operated postal equipment, including sorting machines and electronic scanners, to streamline operations.
- Maintained organized inventory of postal supplies, reducing delays in service delivery.
- Implemented best practices for handling packages, minimizing errors during processing stages.
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Reduced wait times for customers by consistently maintaining a well-organized work area.
- Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Provided guidance on postage rates and shipping options to help customers make informed decisions about their mailing choices.
- Maximized efficiency by cross-training in multiple post office roles and responsibilities.
- Improved customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Supported postmaster in managing daily operations, including scheduling, reporting, and budget oversight tasks.
- Kept up-to-date with changes in postal regulation codes ensuring that the office was always in compliance with all policies.
- Monitored inventory of postage stamps and made orders to replenish.
- Sorted mail according to size, shape and destination.
- Maintained strict adherence to USPS regulations while handling sensitive or confidential mail items securely.
- Provided service and sales to walk-in customers.
- Upsold postal services like insurance and tracking.
- Used computer systems to track packages and update client information.
Assistant Manager
Ole Mole
08.1999 - 12.2024
- Led team to enhance customer service standards and improve satisfaction ratings.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed training programs for staff to ensure compliance with operational procedures.
- Analyzed sales data to identify trends and inform strategic decision-making processes.
- Mentored junior staff, fostering professional development and teamwork within the organization.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
General Manager
Half Price Books
01.2001 - 07.2018
- Oversaw daily operations, ensuring alignment with organizational goals and customer satisfaction standards.
- Developed and implemented process improvements to enhance operational efficiency across departments.
- Mentored team leaders, fostering a culture of continuous improvement and professional development.
- Analyzed sales data to identify trends, driving strategic initiatives for revenue growth.
- Managed budget allocation, optimizing resource utilization for maximum impact on business objectives.
- Established key performance indicators (KPIs) to monitor team performance and drive accountability.
- Led quarterly strategy sessions, aligning departmental objectives with overall company vision and mission.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Assistant Manager
Pizza Experience
10.1996 - 06.1999
- Coordinated marketing initiatives that increased brand visibility and customer engagement.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Enhanced team productivity by streamlining operational processes.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Streamlined communication channels between departments, enhancing operational efficiency.
- Conducted performance evaluations to drive accountability and improve overall team productivity.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Tyee HS
SeaTac, WANo Degree - Computer Science
Green River Community College
Auburn, Washington, WACertification of Completion - Culinary Arts Completion Cert.
O.S.C.
SeaTac, WA06-1994
Skills
- Teamwork orientation
- Cash handling expertise
- Sales and upselling techniques
- Workplace safety awareness
- Problem-solving skills
- International shipping procedures
- Postal equipment operation
- Package processing efficiency
- Fraud detection
- Postal regulations
- Mail sorting proficiency
- Verbal/written communication
- Retail sales
- Analytical problem solving
- Documentation
- Shipping procedures
- Computer savvy
- Federal guideline proficiency
Accomplishments
- Brought about increased unit sales since becoming Vaughn's clerk.
- I've help streamline operations of the unit and show my postmaster how to look at her unit thru a retail managers eyes.
- Processed and sorted average of 1200 pieces of mail per day.
Interests
Awards
With Half Price Books my (our) store won numerous awards that are still on display to the public at the Tacoma location for all to see. We often won more than one (sometimes 2 or 3) awards a year in the categories of growth, efficiency, customer satisfaction and bottom line sales. Our store rose to the number 2 spot in the country (out of 125 stores) and were only bested but the flagship store in Dallas, Texas (which was easily 5+ times our size).
I received several awards and appreciations from my time with Toy Rescue Mission. TRM is a non-profit in tacoma that serves needy children toys for all major holidays and their birthday. I became involved with TRM thru my book donation programs at Half Price Books and sat as a board member for TRM for several years.
My Postal office has received a letter of accomplishment for our customer service and lead generation for new business clients.
Timeline
Post Office Clerk
USPS
10.2023 - Current
General Manager
Half Price Books
01.2001 - 07.2018
Assistant Manager
Ole Mole
08.1999 - 12.2024
Assistant Manager
Pizza Experience
10.1996 - 06.1999
High School Diploma -
Tyee HS
No Degree - Computer Science
Green River Community College
Certification of Completion - Culinary Arts Completion Cert.
O.S.C.