Summary
Overview
Work History
Education
Skills
Timeline
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Ben Farney

Lake St Louis

Summary

Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.

Overview

6
6
years of professional experience

Work History

Host

Red Robin
01.2025 - Current
  • Enhanced atmosphere with attentive service and personalized attention.
  • Facilitated communication between kitchen and front-of-house to streamline service.
  • Managed reservations to optimize seating and minimize wait times.
  • Implemented feedback mechanisms to continuously improve service quality.
  • Improved guest satisfaction by welcoming visitors and providing exceptional service.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Promoted business loyalty by fostering positive customer relationships.

Door Dasher

Door Dash
10.2024 - Current
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
  • Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
  • Navigated efficiently through various delivery routes for expedited service.
  • Enhanced communication with customers through proactive updates on order status.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Maintained excellent ratings by consistently delivering orders in a professional manner.
  • Ensured order accuracy, double-checking items before leaving the pickup location.

Warehouse Worker

Amazon
12.2022 - 10.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 45 pounds.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Optimized storage space, rearranging items to better utilize available square footage.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.

Construction Worker

Twin Cedars Design LLC
04.2022 - 10.2022
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Assisted with basic carpentry work such as installing wooden floors and crown molding.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.

Cashier

Centerfields Convenience
01.2022 - 03.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Members Experience Associate

Club Fitness
01.2019 - 01.2021
  • Streamlined processes for increased efficiency in handling member requests and inquiries.
  • Addressed escalated concerns with professionalism and tact, restoring trust in our organization''s commitment to customer satisfaction.
  • Supported membership acquisition efforts by participating in promotional campaigns and outreach activities targeting prospective members.
  • Conducted regular surveys to gather feedback from members, using insights to drive continuous improvement efforts.
  • Built strong relationships with members through clear communication, empathy, and active listening skills.
  • Provided exceptional service by understanding member needs and recommending appropriate products or services.
  • Identified opportunities for improvement, implementing changes to enhance the member journey.
  • Educated members on the benefits of various programs and services, increasing engagement levels and retention rates.
  • Assisted members in navigating online platforms, resulting in a smoother user experience and higher digital adoption rates.
  • Enhanced member satisfaction by promptly addressing concerns and providing personalized solutions.
  • Collaborated with team members to achieve shared goals and improve overall member experience.

Education

High School Diploma -

Home School
05-2020

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Team player mentality
  • Telephone reception
  • Guest relations
  • Table assignment coordination
  • Seating arrangements
  • Task prioritization
  • Order accuracy
  • Takeout order processing

Timeline

Host

Red Robin
01.2025 - Current

Door Dasher

Door Dash
10.2024 - Current

Warehouse Worker

Amazon
12.2022 - 10.2024

Construction Worker

Twin Cedars Design LLC
04.2022 - 10.2022

Cashier

Centerfields Convenience
01.2022 - 03.2022

Members Experience Associate

Club Fitness
01.2019 - 01.2021

High School Diploma -

Home School

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Ben Farney