BEN FU
Claremont,CA
Summary
Professional with extensive experience in project implementation, skilled in managing timelines, resources, and client expectations. Strong focus on team collaboration and achieving results, with flexible approach to changing needs. Expertise in process improvement, stakeholder communication, and problem-solving, ensuring seamless project execution and client satisfaction. Known for reliability and commitment to delivering high-quality outcomes.
Overview
11
11
years of professional experience
Work History
Senior Implementation Coordinator
Experian
Remote
09.2025 - Current
- Lead end-to end implementation of Workday API integrations, specializing in Tax Withholding, I-9, Compliance Library, and related workforce compliance solutions
- Partner directly with enterprise clients to translate business requirements into scalable, technically sound integration solutions
- Configure, test, and validate API integrations to ensure accurate payroll tax setup, employment eligibility compliance, and regulatory adherence
- Utilize SQL to analyze, validate, and troubleshoot data integrity across systems
- Develop client documentation, training materials, and post go-live support plans to ensure long-term success
- Continuously collaborate with cross-functional teams to improve implementation processes and enhance product adoption
- Managed cross-functional communication to facilitate seamless implementation of software solutions.
- Coordinated project timelines, ensuring alignment with client expectations and internal resources.
Team Leader
ADP
San Dimas, CA
06.2025 - Current
- Act as a trusted leader, guiding my team in aligning with our vision by spearheading successful projects, cultivating collaboration, and driving measurable outcomes.
- Cultivated impactful connections by proactively engaging with team members and community stakeholders, resulting in strengthened partnerships and enhanced support for collaborative initiatives.
- Served as a strategic business partner within ADP, consulting on best practices in payroll management that enhanced efficiency by 20% and improved client satisfaction scores.
- Collaborated across departments to drive strategic initiatives, actively contributing to task forces that enhanced project outcomes, ultimately improving interdepartmental communication and efficiency.
- Managed and resolved client escalations effectively, improving satisfaction rates by addressing 25+ issues monthly with a swift follow-up approach.
- Streamlined service delivery by effectively prioritizing tasks and reducing processing time through timely expeditions, ensuring customer satisfaction and operational efficiency.
- Managed and analyzed diverse statistical reports, leading to a 15% improvement in accuracy and a 20% increase in client retention through data-driven insights.
- Created engaging service associate training materials that enhanced understanding, resulting in a reduction in onboarding time and improved customer satisfaction ratings.
Client Experience Manager
Sequoia Consulting Group
San Mateo, CA
09.2021 - 05.2025
- Collaborated with marketing, sales, and customer support teams to successfully implement new client business, leading to a 15% increase in client satisfaction ratings.
- Spearheaded the resolution of over 200 customer issues monthly, enhancing response times by 30% and boosting overall customer satisfaction.
- Managed communication with 40+ accounts to establish clear expectations and successfully negotiated project priorities, resulting in improved client satisfaction and streamlined workflows.
- Spearheaded targeted client engagement strategies that boosted satisfaction scores by 30% through personalized communications and interactive events.
- Collaborated closely with the client service manager to prepare a diverse portfolio of clients for open enrollment, facilitating timely actions and boosting client readiness.
Implementation Specialist III
ADP
San Dimas, CA
02.2019 - 09.2021
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
- Collaborate with various departments to load and convert client data to ADP's solutions.
- Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise.
Assistant Operations Manager
Pacific Auto Company
South El Monte, CA
03.2015 - 02.2019
- Enhanced employee management by developing schedules and tracking time.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Spearheaded staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Analyze weekly and monthly sales reports to identify trends and implement new strategies to drive sales growth.
- Consistently achieve record revenue and net profit at multiple branch locations.
Education
Bachelor of Science - Business Administration
University of California Riverside
Riverside, CA08-2014
Skills
- Strategic planning
- Teamwork and Collaboration
- Critical Thinking
- Organization and Time Management
- Mentoring and Coaching
- Team Leadership
- Software implementation
- Project leadership
- Communication Skills
- Strategic problem solving
Timeline
Senior Implementation Coordinator
Experian
09.2025 - Current
Team Leader
ADP
06.2025 - Current
Client Experience Manager
Sequoia Consulting Group
09.2021 - 05.2025
Implementation Specialist III
ADP
02.2019 - 09.2021
Assistant Operations Manager
Pacific Auto Company
03.2015 - 02.2019
Bachelor of Science - Business Administration
University of California Riverside