Open To Work
Ben Grewe
Concord,CA
Summary
Results-driven Repair Supervisor with a proven track record in enhancing customer satisfaction through effective problem resolution and technical troubleshooting.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Repair Supervisor
San Francisco Elevator
Dublin, California
10.2023 - 04.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Determined customer requirements to enhance service delivery.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Service Supervisor
TKE Elevator
San Leandro, California
06.2017 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
Service Supervisor
KONE, Inc.
San Leandro, California
05.1999 - 06.2016
- Resolved customer issues with knowledgeable and friendly service to promote high satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Developed innovative ideas and solutions that improved team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Created functional solutions that led to cost savings.
Education
Some College (No Degree) - Fire Science
Los Medanos College
Pittsburg, CASkills
- Technical troubleshooting
- Service delivery
- Customer relationship management
- Problem resolution
- Task prioritization
- Team collaboration
- Customer satisfaction
Languages
English
Professional
Certification
- OSHA 30 Certified
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Repair Supervisor
San Francisco Elevator
10.2023 - 04.2026
Service Supervisor
TKE Elevator
06.2017 - 09.2023
Service Supervisor
KONE, Inc.
05.1999 - 06.2016
Some College (No Degree) - Fire Science
Los Medanos College