Summary
Overview
Work History
Skills
Accomplishments
References
Timeline
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Ben Gruber

Cheyenne,WY

Summary

Dynamic banking professional with nearly a decade of experience in regulatory compliance and operations management. Proven ability to identify financial opportunities while driving continuous improvement through strong analytical skills and effective interpersonal communication. Known for enhancing customer experiences and optimizing team performance in fast-paced environments. Committed to delivering exceptional results while adapting to evolving industry challenges.

Overview

9
9
years of professional experience

Work History

Relationship Banker

BMO Harris Bank
Cheyenne, Wyoming
10.2024 - Current
  • Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
  • Provided ongoing support throughout the loan application process including answering questions about loan terms and conditions.
  • Reviewed loan applications for accuracy and completeness before submitting them for processing.

Project Support Specialist

State of Wyoming
Cheyenne, WY
01.2024 - 07.2024
  • Identified areas for improvement within existing processes and proposed solutions accordingly.
  • Maintained up-to-date records of all tasks assigned during the course of a project's lifecycle.
  • Provided technical support when troubleshooting issues encountered during the execution of a project plan.
  • Created detailed documentation of processes used throughout all stages of a project's life cycle.

Personal Banker

Wells Fargo
Cheyenne, WY
03.2022 - 01.2024
  • Provided customer service to clients, including answering questions and resolving issues.
  • Provided guidance on how best to utilize online banking tools for maximum benefit.
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.

Lead Associate of Operations

Chase Bank
Cheyenne, WY
02.2021 - 02.2022
  • Provided leadership to team members by motivating, training, coaching and disciplining staff.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Monitored team performance to ensure goals were met or exceeded on a consistent basis.
  • Monitored and coached team on routine tasks critical to day-to-day operations.

Personal Banker

Wells Fargo
Clifton, CO
03.2016 - 01.2021
  • Evaluated customer credit data for optimal financial solutions.
  • Followed operational standards, promoting security, risk management and compliance.

Skills

  • Adaptability and Flexibility
  • Regulatory compliance
  • Professionalism
  • Analytical Skills
  • Continuous Improvement
  • Interpersonal Skills
  • Operations Management

Accomplishments

  • While I was the Lead Associate of Operations, our team was recognized on a by the Head of Operations for Chase Bank for achieving a 99% on our first audit.

References

References available upon request.

Timeline

Relationship Banker

BMO Harris Bank
10.2024 - Current

Project Support Specialist

State of Wyoming
01.2024 - 07.2024

Personal Banker

Wells Fargo
03.2022 - 01.2024

Lead Associate of Operations

Chase Bank
02.2021 - 02.2022

Personal Banker

Wells Fargo
03.2016 - 01.2021
Ben Gruber