Overview
Work History
Timeline
Generic

Ben Hahn

Denver,CO

Overview

23
23
years of professional experience

Work History

Customer Service/Dispatch

Denney Transport
Denver
06.2024 - Current
  • Many of the same responsibilities I had at Load to Ride and opportunities to learn a different side of the industry; dispatching
  • There is much more shared responsibility, rather than specifically designed roles.

Customer Service Account Manager

Acme Distribution Centers
Aurora
10.2023 - 05.2024
  • Multiple responsibilities to include monitoring emails and phones for customer requests
  • Building orders in the system that the warehouse team will use to pull product and prepare for carrier pickup
  • Compile daily customer tracking reports
  • Other duties as assigned.

Customer Service Manager (CSM)

Load To Ride Transportation
Denver
07.2014 - 07.2023
  • Responsibilities include: Overseeing three Customer Service Representatives as well as two to three Billing Clerks
  • The customer service department is responsible for scheduling and entering all of the local and over the road pick ups and deliveries, as well as pick up and delivery appointments
  • We also handle all of the calls, emails and website inquiries for tracking information
  • The billing department is responsible for auditing and updating all of the customer bills of lading to ensure that routing and dispatch are able to communicate the correct instructions to the drivers
  • Assist the Accounting department in quoting and researching customer rates to ensure correct and timely invoicing.

Lead Customer Service Representative

Western Freightways
Denver
07.2012 - 06.2014
  • Multiple responsibilities to include receiving incoming calls and emails to request shipment tracking information, scheduling freight pick ups, transit time inquiries, etc
  • Ongoing calls to track shipments with interline freight carriers; schedule pick up and delivery appointments and obtain follow up information regarding these appointments
  • Selected contributions: - Responsible for collecting and entering all information correctly and accurately to ensure that the routing department is able to efficiently complete their responsibilities
  • - Knowledgeable of business practices- Provide accurate tracking information to customers - Compile daily customer tracking reports to enable shippers to provide current information to their customers - Timely responses to phone calls and emails to provide current shipment location information

Revenue Manager

The Timbers Hotel
Denver
05.2009 - 06.2010
  • Performed a multi functional role which extended beyond optimizing room rates and forecasting group profitability
  • Proven leader responsible for training property managers in pricing strategies and guided sales and marketing teams in the most effective positioning for their selling strategies and campaigns.

Sales Manager

The Timbers Hotel
Denver
05.2009 - 06.2010
  • Assisted the Director of Sales in increasing corporate client base through consistent solicitations while establishing trust and rapport with clients to generate and boost revenues
  • Responsible for servicing new and existing accounts to ensure repeat business
  • Performed excellent communication skills, both written and verbal.

Front Office Manager

The Timbers Hotel
Denver
05.2009 - 06.2010
  • Responsible for all duties of the front desk operation including: staff training, inter-department communications and staff scheduling
  • Maintained strong communication skills throughout all departments while multitasking and managing time appropriately.

Reservations Manager

Crowne Plaza Denver International Airport
Denver
01.2004 - 03.2009
  • Processed in-house reservations including rooming lists, inventory management and availability, systems administration, and monitoring cut off dates
  • Mentored by the former Director of Transient Sales from the Regent Beverly Wilshire Hotel in Beverly Hills, California.

Catering Manager

Crowne Plaza Denver International Airport
Denver
01.2003 - 01.2004
  • Coordinated all details of a meeting to best support that purpose of the client
  • Details may include location, lodging, meals, speakers, transportation, technology and entertainment
  • Active and positive contribution towards a high performance culture within the Convention Services department through customer advocacy and sustained revenue achievement.

Executive Meetings Manager

Radisson Hotel Denver Southeast
Aurora
01.2002 - 01.2003
  • In addition to duties of Sales and Catering Assistant, assisted Catering and Sales Managers in compiling and preparing banquet event orders and contracts
  • Conducted client tours to view sleeping rooms and meeting space
  • Participated in sales calls and sales blitzes.

Sales & Catering Assistant

Radisson Hotel Denver Southeast
Aurora
06.2001 - 01.2003
  • Effectively train staff in multitude of property management software
  • Manage incoming emails, phone calls, and mail for seven managers to monitor client leads and various correspondences
  • Develop marketing material for potential clients.

Timeline

Customer Service/Dispatch

Denney Transport
06.2024 - Current

Customer Service Account Manager

Acme Distribution Centers
10.2023 - 05.2024

Customer Service Manager (CSM)

Load To Ride Transportation
07.2014 - 07.2023

Lead Customer Service Representative

Western Freightways
07.2012 - 06.2014

Revenue Manager

The Timbers Hotel
05.2009 - 06.2010

Sales Manager

The Timbers Hotel
05.2009 - 06.2010

Front Office Manager

The Timbers Hotel
05.2009 - 06.2010

Reservations Manager

Crowne Plaza Denver International Airport
01.2004 - 03.2009

Catering Manager

Crowne Plaza Denver International Airport
01.2003 - 01.2004

Executive Meetings Manager

Radisson Hotel Denver Southeast
01.2002 - 01.2003

Sales & Catering Assistant

Radisson Hotel Denver Southeast
06.2001 - 01.2003

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Ben Hahn