BEN HARDIN
Sidney,ME
Summary
Dynamic and results-driven leader with an entrepreneurial mindset and a strong focus on operational excellence. Proven expertise in developing and executing strategies to scale and innovate in collaboration with cross-functional partners. Demonstrated success in enhancing digital fulfillment platforms, prioritizing initiatives, and effectively communicating to drive business growth and customer satisfaction. Agile, people-first approach fosters a culture of empathy, team growth, and development. Committed to leading teams with a forward-thinking, strategic mindset.
Overview
10
10
years of professional experience
Work History
Senior Operations Manager
WALMART
11.2020 - Current
- Managed omnichannel operations across Northeast, optimizing and streamlining last mile delivery and operational team processes.
- Developed and implemented strategies to improve delivery batching, routing, offer generation, driver forecasting, onboarding, and incentive programs.
- Prioritized initiatives to drive business growth, customer satisfaction, and retention resulting in YoY sales growth of 39% with total sales exceeding 2 billion dollars in FY25.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
Digital Operations Lead
WALMART
06.2017 - 11.2020
- Led digital operations across Eastern US, streamlining digital fulfillment processes to enhance efficiency.
- Worked with cross-functional teams to develop, launch, and optimize new fulfillment channels.
- Responsible for digital operations in over 70 locations with revenue exceeding 200 million annually with YOY growth of 70%+
Assistant Store Manager
WALMART
11.2016 - 06.2017
- Managed store operations in Aurora, CO, implementing initiatives to improve store performance and customer experience.
- Led a team to achieve sales targets and operational goals.
- Launched digital operations for this location while exceeding all critical KPI's ensuring total store sales growth to 128% of plan.
Area Manager – Special Projects
WALMART
09.2015 - 11.2016
- Oversaw the development, launch, and optimization of a first-of-its-kind digital fulfillment center in Denver, CO for Walmart US omnichannel business.
- Led workstreams with cross-functional partners to build new system dependencies with 3PL and business operations.
- Focused on team development and operational improvements.
Education
Bachelor of Science - Industrial and Organizational Psychology
Southern New Hampshire University
Manchester, NH2025
Skills
- Retail strategy development
- Process optimization
- Efficient delivery solutions
- E-commerce fulfillment expertise
- Collaborative project engagement
- Customer service excellence
- Effective team leadership
- Organizational strategy development
- Collaborative partnership development
- Strategic decision-making
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Operations Manager
WALMART
11.2020 - Current
Digital Operations Lead
WALMART
06.2017 - 11.2020
Assistant Store Manager
WALMART
11.2016 - 06.2017
Area Manager – Special Projects
WALMART
09.2015 - 11.2016
Bachelor of Science - Industrial and Organizational Psychology
Southern New Hampshire University
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