Ben Hayes
Austin,TX
Summary
Results-driven mortgage professional with strong negotiation skills and a focus on exceptional customer service. Committed to fostering client trust and delivering tailored financial solutions.
Overview
9
9
years of professional experience
Work History
Mortgage Broker
Promise Home Loans
Remote
02.2026 - Current
- Enhanced client satisfaction by providing personalized mortgage solutions tailored to individual financial needs.
- Stayed up-to-date on current market trends and regulatory changes, ensuring accurate advice and guidance for clients navigating the mortgage landscape.
- Ensured exceptional customer service by maintaining consistent communication throughout the entire loan origination process.
- Assessed clients' financial data to determine loan suitability.
Certified Debt Specialist
Beyond Finance
Remote
02.2023 - 01.2026
- Reliable top performer consistently generating more than $1M each month in successful initial deposits.
- Analyzed client debt situations to develop tailored repayment plans.
- Assisted clients in understanding financial options and potential outcomes.
- Utilized industry-standard software to track client progress and manage accounts.
- Adhered to industry standards and regulations to promote ethical sales practices.
Senior Loan Officer
American Pacific Mortgage Corporation
Laguna Niguel, CA
10.2022 - 02.2023
- Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
- Performed daily maintenance of loan applicant database.
- Tracked and managed new leads and followed up on referral business.
Loan Officer / Wholesale Account Executive
LoanStream Mortgage (DBA of OCMBC, Inc.)
Irvine, CA
09.2021 - 10.2022
- Demonstrated ability to create a successful book of business and extensive network of contacts and referral partners.
- Coordinated with brokers to determine product compatibility for prospective borrowers.
- Worked collaboratively with internal team to ensure the accurate assessment of loan conditions.
- Embraced role as a trusted advisor, committed to educating business partners, referral sources, and brokers.
Senior Loan Officer
Pivot Lending Group
Irvine, CA
08.2020 - 09.2021
- Consistent Top-3 performer in California Branch for funded loan volume and total units funded.
- Evaluated borrower financial profiles to determine eligibility for mortgage products.
- Guided clients through loan application processes, ensuring compliance with industry regulations.
Licensed Lending Officer
LoanDepot
Irvine, CA
09.2017 - 08.2020
- Advanced from Customer Lending Representative to Loan Officer in 2018 through successful completion of the ACES Program.
- Demonstrated commitment to professional development and expertise in lending operations and client financial solutions.
- Evaluated loan applications to ensure compliance with underwriting guidelines.
- Analyzed credit reports to assess borrower qualifications for mortgage loans.
- Provided guidance on loan products, helping clients select optimal financing options.
Education
Associate of Science - Sociology
Grossmont College
El Cajon, CA06-2014
Skills
- Strong negotiation skills
- Customer service and support
- Revenue growth and profitability
- Collaborative teamwork
- Professional communication
- Client relationship management
Timeline
Mortgage Broker
Promise Home Loans
02.2026 - Current
Certified Debt Specialist
Beyond Finance
02.2023 - 01.2026
Senior Loan Officer
American Pacific Mortgage Corporation
10.2022 - 02.2023
Loan Officer / Wholesale Account Executive
LoanStream Mortgage (DBA of OCMBC, Inc.)
09.2021 - 10.2022
Senior Loan Officer
Pivot Lending Group
08.2020 - 09.2021
Licensed Lending Officer
LoanDepot
09.2017 - 08.2020
Associate of Science - Sociology
Grossmont College