Ben Hembree
Astor,FL
Summary
Experienced in effectively resolving customer inquiries. Utilize strong communication skills and empathy to build rapport and ensure customer satisfaction. Solid understanding of troubleshooting techniques and issue resolution. Adept at identifying and addressing customer concerns promptly and efficiently.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Care Representative
PurCor
06.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Educated customers about billing, payment processing and support policies and procedures.
Support representative level3
Sunshine811
05.2022 - Current
- Answer calls from excavators, members, and others calling into the8-1-1 system
- Identify caller needs and handle as appropriate, which may require transferring calls to Team Leaders or other departments as necessary
- Always maintain a professional phone manner
- Enters locate requests into a computerized ticket management and mapping system to accurately and efficiently process tickets
- Obtain detailed information from callers and ask questions to clarify vague information to correctly identify excavation sites on maps
- Review internet ticket locate requests and contact excavators as needed
- Perform other work as assigned
Overnight Coordinator
Trulieve, Inc.
09.2020 - 11.2021
- Key holder
- Manage Inventory
- Audit cash registers
- Update and submit nightly sales reports
- Randomly conduct inventory counts for specified items and batches
- Prepare products for shipment and transfer to other locations following State laws and regulations
- Receive and evaluate incoming product shipments for discrepancies verifying batch numbers against received product against shipment manifests according to State laws and regulations and SOP’s
- Document and submit reports for item and batch discrepancies
- Identify and document orders for cancellations and expirations
- Oversee online order fulfillment verifying personal health information using State databases
Pick up Coordinator
Trulieve
03.2020 - 09.2020
- Key Holder
- Coordinate and manage staff for fulfillment of pick-up orders following State and HIPAA laws and regulations
- Assist Store coordinators with showroom duties
Delivery Coordinator and Hub Leader
Trulieve
09.2018 - 03.2020
- Key Holder
- Training and development of new employees and new Delivery Coordinators
- Schedule and coordinate deliveries of controlled substances to patients following State laws and regulations
- Schedule and coordination of product movement to hub delivery points following State laws and regulations
- Update inventory and conduct random inventory counts
- Ensure all HIPAA regulations are strictly adhered to
- Audit cash registers and delivery registers
Patient/Delivery Consultant
Trulieve
03.2018 - 03.2020
- Transport and deliver medical supplies to qualified patients
- Verify patient status in State registry
- Cash handling
Library Assistant
Astor County Library
09.2015 - 03.2018
- Key holder
- Processing online book orders for pick up and delivery
- Processing and shelving returned books, periodicals, and media
- Processing new material into County Library system
- Developing and instructing adult and youth STEM learning curriculums
- Assist patrons with research items and research requests
- Cash handling
Customer Care Rep
SelecTel
10.2010 - 09.2015
- Work from home resolving customer questions, complaints, and billing inquiries for home phone and cell phone service via phone and live chat
- Complete daily reports using spreadsheets
- Use web-based systems to initiate and complete technical service orders and handle customer requests
- Use internal systems to process purchases of Selected products and services, i.e., collections, payments for Wireless and home phone bills and accessories
Education
Associate Degree - Recording Arts
Full Sail University
Winter Park, FL01.1998
High School Diploma - undefined
Lakewood High School
Saint Petersburg, FL01.1994
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Documentation and reporting
Remote office availability
Certification
Licensed Notary Public State of Florida
August 2024 to August 2028
Certified Pool Operator
March 2022 to March 2027
Timeline
Customer Care Representative
PurCor
06.2024 - Current
Support representative level3
Sunshine811
05.2022 - Current
Overnight Coordinator
Trulieve, Inc.
09.2020 - 11.2021
Pick up Coordinator
Trulieve
03.2020 - 09.2020
Delivery Coordinator and Hub Leader
Trulieve
09.2018 - 03.2020
Patient/Delivery Consultant
Trulieve
03.2018 - 03.2020
Library Assistant
Astor County Library
09.2015 - 03.2018
Customer Care Rep
SelecTel
10.2010 - 09.2015
High School Diploma - undefined
Lakewood High School
Associate Degree - Recording Arts
Full Sail University
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