Hi, I’m
BEN HEMBREE
Customer Care Professional
Astor
Summary
Experienced in effectively resolving customer inquiries. Utilize strong communication skills and empathy to build rapport and ensure customer satisfaction. Solid understanding of troubleshooting techniques and issue resolution. Adept at identifying and addressing customer concerns promptly and efficiently.
Overview
15
years of professional experience
2
years of post-secondary education
2
Certificates
Work History
PurCor Pest Solutions
Customer Care Representative
2024.06 - 2025.06 (1 education.year_Label)
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with billing issues, scheduling, and payment processing
- Navigated multiple computer systems and applications to find information.
- Educated customers about billing, payment processing and support policies and procedures.
Sunshine 811
Support Representative Level 3
2022.05 - 2024.06 (2 education.years_Label & 1 education.month_Label)
Job overview
- Answer calls from excavators, members, and others calling into the 8-1-1 system.
- Identify caller needs and handle as appropriate, which may require transferring calls to Team Leaders or other departments as necessary.
- Always maintain a professional phone manner.
- Enters locate requests into a computerized ticket management and mapping system to accurately and efficiently process tickets.
- Obtain detailed information from callers and ask questions to clarify vague information to correctly identify excavation sites on maps.
- Review internet ticket locate requests and contact excavators as needed.
- Perform other work as assigned.
- Customer service.
- Inbound customer service.
- Data entry.
- Call center experience.
Trulieve, Inc.
Overnight Coordinator
2020.09 - 2021.11 (1 education.year_Label & 2 education.months_Label)
Job overview
- Key holder.
- Manage Inventory.
- Audit cash registers.
- Update and submit nightly sales reports.
- Randomly conduct inventory counts for specified items and batches.
- Prepare products for shipment and transfer to other locations following State laws and regulations.
- Receive and evaluate incoming product shipments for discrepancies verifying batch numbers against received product against shipment manifests according to State laws and regulations and SOP's.
- Document and submit reports for item and batch discrepancies.
- Identify and document orders for cancellations and expirations.
- Oversee online order fulfillment verifying personal health information using State databases.
Trulieve
Pick up Coordinator
2020.03 - 2020.09 (6 education.months_Label)
Job overview
- Key Holder.
- Coordinate and manage staff for fulfillment of pick-up orders following State and HIPAA laws and regulations.
- Assist Store coordinators with showroom duties.
Trulieve
Delivery Coordinator and Hub Leader
2018.09 - 2020.03 (1 education.year_Label & 6 education.months_Label)
Job overview
- Key Holder.
- Training and development of new employees and new Delivery Coordinators.
- Schedule and coordinate deliveries of controlled substances to patients following State laws and regulations.
- Schedule and coordination of product movement to hub delivery points following State laws and regulations.
- Update inventory and conduct random inventory counts.
- Ensure all HIPAA regulations are strictly adhered to.
- Audit cash registers and delivery registers.
Trulieve
Patient/Delivery Consultant
2018.03 - 2020.03 (2 education.years_Label)
Job overview
- Transport and deliver medical supplies to qualified patients.
- Verify patient status in State registry.
- Cash handling.
Astor County Library
Library Assistant
2015.09 - 2018.03 (2 education.years_Label & 6 education.months_Label)
Job overview
- Key holder.
- Processing online book orders for pick up and delivery.
- Processing and shelving returned books, periodicals, and media.
- Processing new material into County Library system.
- Developing and instructing adult and youth STEM learning curriculums.
- Assist patrons with research items and research requests.
- Cash handling.
SelecTel
Customer Care Rep
2010.10 - 2015.09 (4 education.years_Label & 11 education.months_Label)
Job overview
- Work from home resolving customer questions, complaints, and billing inquiries for home phone and cell phone service via phone and live chat.
- Complete daily reports using spreadsheets.
- Use web-based systems to initiate and complete technical service orders and handle customer requests.
- Use internal systems to process purchases of Selected products and services, i.e., collections, payments for Wireless and home phone bills and accessories.
Education
Full Sail UniversityWinter Park, FL
Associate Degree from Recording Arts
Lakewood High SchoolSaint Petersburg, FL
High School Diploma
Skills
Customer service
Customer support expertise
Data entry
Call center experience
Documentation and reporting
First call resolution
Certification
Licensed Notary Public, Florida, 08/01/24 to 08/01/28
Timeline
Customer Care Representative
PurCor Pest Solutions
2024.06 - 2025.06 (1 education.year_Label)
Support Representative Level 3
Sunshine 811
2022.05 - 2024.06 (2 education.years_Label & 1 education.month_Label)
Overnight Coordinator
Trulieve, Inc.
2020.09 - 2021.11 (1 education.year_Label & 2 education.months_Label)
Pick up Coordinator
Trulieve
2020.03 - 2020.09 (6 education.months_Label)
Delivery Coordinator and Hub Leader
Trulieve
2018.09 - 2020.03 (1 education.year_Label & 6 education.months_Label)
Patient/Delivery Consultant
Trulieve
2018.03 - 2020.03 (2 education.years_Label)
Library Assistant
Astor County Library
2015.09 - 2018.03 (2 education.years_Label & 6 education.months_Label)
Customer Care Rep
SelecTel
2010.10 - 2015.09 (4 education.years_Label & 11 education.months_Label)
Lakewood High School
High School Diploma
1994.01
Full Sail University
Associate Degree from Recording Arts
1998.01