Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic
Ben Herbert

Ben Herbert

Schaumburg,IL

Summary

Highly-motivated project management specialist, confident in identifying and mitigating risks, with proven customer service and interpersonal skills. Keeps projects on-track with decisive action and quick problem-solving. Persuasive in communicating and negotiating with internal team members, customers, and partners.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Project Associate

An Insurance Store
Northbrook, Illinois
01.2024 - Current
  • Assisted clients in accurately and compliantly handling insurance policy application, renewal, and cancellation processes.
  • Developed and maintained strong client relationships through regular follow-ups and personalized service, resulting in high client satisfaction and retention rates.
  • Managed the receipt and processing of client payments, including handling electronic transfers, credit card transactions, and checks.
  • Regularly reconciled client accounts, identifying and resolving any discrepancies to maintain accurate financial records
  • Conducted detailed data analysis to identify trends and provide actionable insights to support strategic decision-making.
  • Maintained the security and confidentiality of client information in accordance with industry standards.

Lifeguard

Hoffman Estates Park District
Hoffman Estates, IL
05.2021 - 02.2023
  • Responded quickly to medical emergencies in the pool area.
  • Provided first aid care to injured patrons before paramedics arrived on scene.
  • Observed swimmers from elevated chairs while scanning the entire pool deck.
  • Assisted with swim lessons for guests and members of the facility.
  • Performed emergency rescues when necessary.
  • Enforced all safety regulations and posted rules for patrons.

Dog Handler

Pals For Pups
Roselle, IL
11.2021 - 04.2022
  • Responded to customer inquiries regarding pet care needs and services offered by the facility.
  • Ensured safe and secure handling of all dogs while in the facility.
  • Cleaned kennels on a regular basis to ensure sanitary living conditions for all dogs in the facility.
  • Monitored dog behavior and temperament when interacting with other animals in the facility.
  • Developed positive relationships with clients by providing friendly customer service and knowledgeable advice.

Education

Associate of Arts - Business

William Rainey Harper College
Palatine, IL

Skills

  • Program implementation
  • Innovation and Creativity
  • Project Management
  • Quality Assurance
  • Teamwork and Collaboration
  • Attention to Detail
  • Problem-Solving
  • Multitasking
  • Conflict Resolution
  • Analytical Thinking
  • Effective Communication
  • Interpersonal Skills
  • Customer interaction

Affiliations

  • High School Student Council - Director of Risk Management

Certification

  • Zapier Expert Certification
  • Illinois Life Insurance

Timeline

Senior Project Associate

An Insurance Store
01.2024 - Current

Dog Handler

Pals For Pups
11.2021 - 04.2022

Lifeguard

Hoffman Estates Park District
05.2021 - 02.2023

Associate of Arts - Business

William Rainey Harper College

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